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Subject: RE: Can't start tomcat 5.5.26 service on windows
Date: Mon, 10 Mar 2008 19:05:57 -0700
Message-ID: <7B18F88A432A7C40ACCD9CF0EC81C42012077F@us0exb09.us.sonicwall.com>
In-Reply-To: 
 <7B18F88A432A7C40ACCD9CF0EC81C42012077D@us0exb09.us.sonicwall.com>
Thread-Topic: Can't start tomcat 5.5.26 service on windows
Thread-Index: AciC/Z0ZxUq30cYlTlmYkBOZntn0uQAGDhzA
References: <7B18F88A432A7C40ACCD9CF0EC81C42012077D@us0exb09.us.sonicwall.com>
From: "Eric Hawkes" <ehawkes@sonicwall.com>
To: "Tomcat Users List" <users@tomcat.apache.org>
Cc: "Eric Hawkes" <ehawkes@sonicwall.com>

Hi,=20

I tried something simpler: a plain unzip install.  It still=20
doesn't work, and my web searches haven't been fruitful.=20

This is so simple, I have either missed something quite obvious,=20
or I have really screwed up my dev environment. =20

I've been working on this for quite a long time.  Any help=20
would be appreciated.=20


1) I uninstalled tomcat, cleaned my registry, and rebooted.=20

2) I extracted tomcat (from .tar.gz) into=20
C:\Program Files\Apache Software Foundation\Tomcat 5.5

3) I copied msvcr71.dll to=20
C:\Program Files\Apache Software Foundation\Tomcat 5.5\bin=20
It's also in my c:\windows\system32 directory, which is in=20
my path environment variable.=20

4) I executed this from a DOS prompt:=20

C:\>"C:\Program Files\Apache Software Foundation\Tomcat
5.5\bin\tomcat5.exe" //IS//Tomcat5 --Jvm=3Dauto --Startup auto
--StartMode=3Djvm --StopMode=3Djvm
--StartClass=3Dorg.apache.catalina.startup.BootStrap =
--StartParams=3Dstart
--StopClass=3Dorg.apache.catalina.startup.BootStrap --StopParams=3Dstop


Same problem.  The service shows up in the Windows Services panel as
Tomcat5, and it is Automatic, but it is not started.  The status=20
field is blank. =20


I can't start the tomcat service from the windows services panel. =20
When I try, I get this error dialog:=20

Windows could not start the Tomcat5 on Local Computer. =20
For more information, review the System Event Log.....

The Windows Event Log (System) has an error of Event=3D7024=20
with this description: =20

The Tomcat5 service terminated with service-specific error 0 (0x0).
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
=20


I can't start the service this way, either:=20

C:\Program Files\SonicWallES>net start Tomcat5
The Tomcat5 service is starting.
The Tomcat5 service could not be started.

A service specific error occurred: 0.

More help is available by typing NET HELPMSG 3547.


C:\Program Files\SonicWallES>NET HELPMSG 3547

A service specific error occurred: ***.

EXPLANATION

A service-specific error occurred.

ACTION

Refer to the Help or documentation for that service to determine the
problem.


The logs directory is completely empty, probably because I didn't=20
set those parameters this time.=20
C:\Program Files\Apache Software Foundation\Tomcat 5.5\logs


One note: I _thought_ I had this working, but I'm not sure. =20
I just upgraded to Visual Studio 2008 (which has new DLLs for=20
msvcr, etc.), and I'm wondering if that could be related.=20


Thanks,=20

Eric=20


-----Original Message-----
From: Eric Hawkes=20
Sent: Monday, March 10, 2008 3:25 PM
To: 'Tomcat Users List'
Cc: Eric Hawkes
Subject: Can't start tomcat 5.5.26 service on windows

Hi,=20

I'm installing tomcat in kind of a strange way (I'll explain why in=20
a postscript), and I'm having trouble getting the service to start=20
and stop consistently. =20

I'd appreciate any advice on how to get this working, or a better=20
procedure that meets the constraints under which I must work. =20


Here is how I'm doing it. =20

1) Reboot. =20


2) Install tomcat to the default location.  It shows up in the=20
services panel as a manual service, not running. =20

C:\>apache-tomcat-5.5.26.exe /S

At this point, I can start the service using the windows services=20
panel.  However, when I try to stop it the same way, I get this dialog:=20

Could not stop the Apache tomcat Service on Local Computer.=20
Error 1053: The service did not respond to the start or control=20
request in a timely fashion.=20

There is no event in the Windows Event Viewer (under System or=20
anywhere else) matching this error.=20

The end of jakarta_service_20080310.log looks like this:

[2008-03-10 15:06:07] [info] Starting service...
[2008-03-10 15:06:09] [info] Service started in 1298 ms.
[2008-03-10 15:06:12] [info] Stopping service...

Despite the error, the service appears to be stopped, and I can=20
start it again from the services panel.=20


3) Copy msvcr71.dll (7.10.3052.4) from C:\WINDOWS\system32 to=20
C:\Program Files\Apache Software Foundation\Tomcat 5.5\bin=20


4) I previously extracted some of the .bat files=20
startup.bat=20
shutdown.bat=20
catalina.bat=20
setclasspath.bat=20
from a zipped copy of tomcat 5.5.26 and saved them away. =20
Copy those four .bat files into=20
C:\Program Files\Apache Software Foundation\Tomcat 5.5\bin=20


Note: steps 3 and 4 do not help the problems described in step 2.=20


5) Stop the service (an unnecessary step) and delete the service. =20

C:\>"C:\Program Files\Apache Software Foundation\Tomcat
5.5\bin\tomcat5.exe" //SS//Tomcat5

C:\>"C:\Program Files\Apache Software Foundation\Tomcat
5.5\bin\tomcat5.exe" //DS//Tomcat5


6) Reinstall the service with the options I want. =20

C:\>"C:\Program Files\Apache Software Foundation\Tomcat
5.5\bin\tomcat5.exe" //IS//Tomcat5=20
--DisplayName=3D"Apache Tomcat 5.5"=20
--Install=3D"C:\Program Files\Apache Software Foundation\Tomcat
5.5\bin\tomcat5.exe"=20
--Description=3D"Apache Tomcat 5.5.26 Server - =
http://tomcat.apache.org/"=20
--Jvm=3Dauto --Startup auto=20
--StartMode=3Djvm --StopMode=3Djvm=20
--StartClass=3Dorg.apache.catalina.startup.BootStrap =
--StartParams=3Dstart=20
--StopClass=3Dorg.apache.catalina.startup.BootStrap --StopParams=3Dstop=20
--JvmOptions=3D-Xrs;-Xms256m;-Xmx512m;-Djava.awt.headless=3Dtrue=20
--LogPath=3D"C:\Program Files\Apache Software Foundation\Tomcat 5.5\logs =

--StdOutput=3D"C:\Program Files\Apache Software Foundation\Tomcat
5.5\logs\stdout.log"=20
--StdError=3D"C:\Program Files\Apache Software Foundation\Tomcat
5.5\logs\stderr.log"


The problem is that after this sequence of steps is finished,=20
the service is present in the services control panel, and appears=20
to have all the options I want, but it is not started. =20
I cannot start the service. =20

If I try to start it from the services panel, I get this error:=20

Windows could not start the Apache Tomcat 5.5 on Local Computer. =20
for more information, review the System Event Log. =20

The System Event Log has this event, ID =3D 7024

The Apache Tomcat 5.5 service terminated with service-specific error 0
(0x0).
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

The tomcat logs are basically empty - nothing of use.


Why am I doing this strange procedure? =20
--------------------------------------
We can't count on unzip utilities being available on the customers'=20
servers since we have to support very old versionsof windows=20
(e.g. Windows 2000), so I need to use the Windows installer. =20

My management is against installing our own unzip utility, and they=20
also require silent installation.=20

I plan to wrap all these calls in a C++ executable and call it=20
from our installer.  That way, when customers install our product,=20
Tomcat is installed and configured along with it.  We cannot ask=20
our customers to configure tomcat themselves.=20

I devised this procedure from following this list and from=20
http://tomcat.apache.org/tomcat-5.5-doc/windows-service-howto.html

We have done something roughly similar for Tomcat 4.1.x in the=20
past, but we are upgrading to tomcat 5.5.26 now, and the installer=20
command line options that used to work no longer do. =20


Settings and Configuration
--------------------------
I am using Tomcat 5.5.26, downloaded from tomcat.apache.org,=20
and I am running on Windows XP SP2.  I am using JDK 1.5.0_12.=20
My environment has:

CATALINA_HOME=3DC:\Program Files\Apache Software Foundation\Tomcat 5.5
JAVA_HOME=3DC:\Program Files\Java\jre1.5.0_12


C:\>set
ALLUSERSPROFILE=3DC:\Documents and Settings\All Users
ANT_HOME=3Dc:\ant
APPDATA=3DC:\Documents and Settings\echawkes\Application Data
CATALINA_HOME=3DC:\Program Files\Apache Software Foundation\Tomcat 5.5
CLASSPATH=3D.;C:\Program Files\Java\jre1.5.0_12\lib\ext\QTJava.zip
CLIENTNAME=3DConsole
CommonProgramFiles=3DC:\Program Files\Common Files
COMPUTERNAME=3DEHAWKES-9439
ComSpec=3DC:\WINDOWS\system32\cmd.exe
FP_NO_HOST_CHECK=3DNO
INCLUDE=3DC:\Program Files\Microsoft Visual Studio
.NET\FrameworkSDK\include\
JAVA_HOME=3DC:\Program Files\Java\jre1.5.0_12
LIB=3DC:\Program Files\Microsoft Visual Studio .NET\FrameworkSDK\Lib\
LOGONSERVER=3D\\SVL0DC04
MMCommonAppDataRoot=3DC:\Documents and Settings\All Users\Application
Data\Avaya M
odular Messaging
MM_MSXML_APARTMENT=3D1
NUMBER_OF_PROCESSORS=3D2
OS=3DWindows_NT
Path=3DC:\Program Files\Avaya Modular Messaging\Common;C:\Program
Files\Avaya Modu
lar Messaging\Common;C:\Program Files\Common Files\Avaya Modular
Messaging;C:\Pe
rl\bin\;C:\Perl\bin\;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\
Wbem;C:\
bin;c:\ant;c:\ant\bin;C:\Program Files\Perforce;C:\Program
Files\SonicWallES;"C:
\Program Files\MailFrontier";C:\Program Files\ATI
Technologies\ATI.ACE\;C:\Progr
am Files\Microsoft SQL Server\90\Tools\binn\;C:\Program
Files\QuickTime\QTSystem
\
PATHEXT=3D.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH
PROCESSOR_ARCHITECTURE=3Dx86
PROCESSOR_IDENTIFIER=3Dx86 Family 15 Model 4 Stepping 3, GenuineIntel
PROCESSOR_LEVEL=3D15
PROCESSOR_REVISION=3D0403
ProgramFiles=3DC:\Program Files
PROMPT=3D$P$G
QTJAVA=3DC:\Program Files\Java\jre1.5.0_12\lib\ext\QTJava.zip
SESSIONNAME=3DConsole
SystemDrive=3DC:
SystemRoot=3DC:\WINDOWS
TEMP=3DC:\DOCUME~1\echawkes\LOCALS~1\Temp
TMP=3DC:\DOCUME~1\echawkes\LOCALS~1\Temp
UMCommon=3DC:\Program Files\Avaya Modular Messaging\Common
USERDNSDOMAIN=3DSV.US.SONICWALL.COM
USERDOMAIN=3DSV
USERNAME=3Dechawkes
USERPROFILE=3DC:\Documents and Settings\echawkes
VS90COMNTOOLS=3DC:\Program Files\Microsoft Visual Studio
9.0\Common7\Tools\
VSCOMNTOOLS=3D"C:\Program Files\Microsoft Visual Studio
.NET\Common7\Tools\"
windir=3DC:\WINDOWS
__COMPAT_LAYER=3DEnableNXShowUI


Thanks,=20

Eric=20

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