From users-return-2630-archive-asf-public=cust-asf.ponee.io@netbeans.apache.org Fri Mar 29 19:35:30 2019 Return-Path: X-Original-To: archive-asf-public@cust-asf.ponee.io Delivered-To: archive-asf-public@cust-asf.ponee.io Received: from mail.apache.org (hermes.apache.org [140.211.11.3]) by mx-eu-01.ponee.io (Postfix) with SMTP id D66C7180629 for ; Fri, 29 Mar 2019 20:35:29 +0100 (CET) Received: (qmail 25704 invoked by uid 500); 29 Mar 2019 19:35:28 -0000 Mailing-List: contact users-help@netbeans.apache.org; run by ezmlm Precedence: bulk List-Help: List-Unsubscribe: List-Post: List-Id: Delivered-To: mailing list users@netbeans.apache.org Received: (qmail 25692 invoked by uid 99); 29 Mar 2019 19:35:28 -0000 Received: from pnap-us-west-generic-nat.apache.org (HELO spamd1-us-west.apache.org) (209.188.14.142) by apache.org (qpsmtpd/0.29) with ESMTP; Fri, 29 Mar 2019 19:35:28 +0000 Received: from localhost (localhost [127.0.0.1]) by spamd1-us-west.apache.org (ASF Mail Server at spamd1-us-west.apache.org) with ESMTP id 5561DC9522 for ; Fri, 29 Mar 2019 19:35:28 +0000 (UTC) X-Virus-Scanned: Debian amavisd-new at spamd1-us-west.apache.org X-Spam-Flag: NO X-Spam-Score: 1.802 X-Spam-Level: * X-Spam-Status: No, score=1.802 tagged_above=-999 required=6.31 tests=[DKIM_SIGNED=0.1, DKIM_VALID=-0.1, DKIM_VALID_AU=-0.1, DKIM_VALID_EF=-0.1, HTML_MESSAGE=2, RCVD_IN_DNSWL_NONE=-0.0001, RCVD_IN_MSPIKE_H3=0.001, RCVD_IN_MSPIKE_WL=0.001, SPF_PASS=-0.001, URIBL_BLOCKED=0.001] autolearn=disabled Authentication-Results: spamd1-us-west.apache.org (amavisd-new); dkim=pass (2048-bit key) header.d=gmail.com Received: from mx1-lw-eu.apache.org ([10.40.0.8]) by localhost (spamd1-us-west.apache.org [10.40.0.7]) (amavisd-new, port 10024) with ESMTP id Zslq6qVgRwrG for ; Fri, 29 Mar 2019 19:35:26 +0000 (UTC) Received: from mail-pf1-f180.google.com (mail-pf1-f180.google.com [209.85.210.180]) by mx1-lw-eu.apache.org (ASF Mail Server at mx1-lw-eu.apache.org) with ESMTPS id 9338860DA5 for ; Fri, 29 Mar 2019 19:35:25 +0000 (UTC) Received: by mail-pf1-f180.google.com with SMTP id z5so489384pfn.3 for ; Fri, 29 Mar 2019 12:35:25 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20161025; h=mime-version:references:in-reply-to:from:date:message-id:subject:to :cc; bh=MqHUI7rS0AL8NFDtn5SWbSPqtpLc8us3FhkztbHWCPI=; b=dmWNBkcvJxDX9SHKw5GPd5EHsrOV2WCa7JFQyftNOM7dOXRpT+cxfGdvRuHnRyOSjP /+L/5V6atGRXA7eoS09nC8FYCwHzAkEteT8jz/03o7RU3zcEgPdnIfxaD62ue5opytpV g2nf+2o0HRkS9J0ogh60hprQLrIB9i8in0/M3RlaCfye2vVIBlghOcAYXTbStXXp3wtP yihmB5goecSUvpGAthU0gDv1uFYQ9PHEA5wRtUtfvokww40tvt7Ql2S2wPOG8Z8Segjb b/wfK5enDR1H84m8MzAiRpT/A78z//ZXyEvpUU5W7+2Xc0HUKP9p9kXjJ2KlR9QHaSbC 18CA== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20161025; h=x-gm-message-state:mime-version:references:in-reply-to:from:date :message-id:subject:to:cc; bh=MqHUI7rS0AL8NFDtn5SWbSPqtpLc8us3FhkztbHWCPI=; b=VJRAx7Nh0hfJpSFHUzEq4ls5svtijET4NVmnmt33yA8Y5NtSbAnwORhMrA9KkiwYtR 4ohog/GIv0viuQXquYDy2FEWBT0jiPWyDnANjdXH3Rc27JmyHXfylb3odtfFYbojG2/T CwGktlDk8etV69BCbrDOAVQut4QotH9DDSaL01/8w+CLJDuBnu6BhBrFGwSlEQy2mKbw ntNjiGC8Il0u84ciXaaZjHsup+aXI9vbD+ShHgVfrnkzqXJayAG60VGR/N7C2+6DjJyU G787qYPTnkVRJTkIhpWlEcfyKMqy5ZQOqFRMcbSuYB2ac4GHZMclNfU0iF9IUR9Princ GQiw== X-Gm-Message-State: APjAAAW4Cc6vP/lTEOaamSHfeWN8ylphgVFVUosgyCjgqaQXPWahxO7K HJdKauuyL1SacuoAqfKZ1zrE+Hjh0qZ1lyxxGyc= X-Google-Smtp-Source: APXvYqz6pIQNQdn+b5tihqh91vOR41Vpg5MfhADTrRFN5551jPDS3Zh7vTbw32nIslV3XegLujNMm41pmKWycVZGNqU= X-Received: by 2002:a63:cc0c:: with SMTP id x12mr45577253pgf.336.1553888123365; Fri, 29 Mar 2019 12:35:23 -0700 (PDT) MIME-Version: 1.0 References: In-Reply-To: From: John McDonnell Date: Fri, 29 Mar 2019 19:35:12 +0000 Message-ID: Subject: Re: Changes in Netbeans bug reporting To: "Greenberg, Gary" Cc: "users@netbeans.apache.org" Content-Type: multipart/related; boundary="0000000000009d540e058540c595" --0000000000009d540e058540c595 Content-Type: multipart/alternative; boundary="0000000000009d540d058540c594" --0000000000009d540d058540c594 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I've not had any issues using JIRA, or filling a ticket. Its performance is also perfectly fine for me. I don't think JIRA is "rigged"... Maybe the logs are quite large? Surely it would make sense to try to upload them (or zip them if they are too large), rather than paste them into JIRA? Alternatively, if thats not related to the issue, have you considered opening a ticket against Apache's Infrastructure team if there is an issue with JIRA? Those guys there are really helpful and if theres something they can help you with then that might solve your issues... As for was it done to look better in the eyes of the community? Well I don't know... Obviously there had to be some changes with the migration. Maybe losing the old exceptions reporting tool is a big loss, maybe it really isn't. What I do know that as a developer working with NetBeans every day at work, I now have more open IDE than I had before, it may not be quite as polished (my opinion and probably my only negative since the move). But I know I can use it, and understand it, much better than any other IDE. If I come across a defect, then I raise it in JIRA (again no issues using JIRA, I find it a much better tool than Bugzilla but each to their own) and, if its really annoying me, then if I have the spare time, then I can attempt to solve the problem, and investigate the NetBeans sources and narrow down the issue, supply a fix and be happy that I've possibly solved an issue for someone else. Other times I can't find the time, or solve it, and that is also okay. See, I understand this is now a project run by the community, and participation is done during everyones free time, and everyone has different priorities. John On Fri, 29 Mar 2019 at 19:13, Greenberg, Gary wrote: > It used to be semi-automatic in previous versions up to 8.2 > > I.e. when an error appear in notification window and you open it, there > was a button to submit report to Netbeans. > > Now it is purely manual =E2=80=93 this button is gone. You have to copy c= ontent of > the error log, got to JIRA, create a ticket and paste error there. > > Additionally, JIRA is rigged to not accepting these tickets. > > I tried 4 times to create this ticket, after an error popped this morning > during background scanning of projects. > > Every time JIRA page becomes unresponsive and has to be killed. Finally I > gave up. > > > > I wonder =E2=80=93 was it done to look better in eyes of community? > > > > Gary Greenberg > > Staff Software Engineer > > Data Product Development, BI-A > > E: ggreenbe@visa.com > > M: 650-269-7902 > > > > [image: EmailSig-TaglineVersion] > > > --0000000000009d540d058540c594 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable
I've not had any issues using JIRA, or filling a ticke= t.=C2=A0 Its performance is also perfectly fine for me.=C2=A0 I don't t= hink JIRA is "rigged"...

Maybe the logs are qu= ite large?=C2=A0 Surely it would make sense to try to upload them (or zip t= hem if they are too large), rather than paste them into JIRA?=C2=A0=C2=A0

Alternatively, if thats not related to the issue, hav= e you considered opening a ticket against Apache's Infrastructure team = if there is an issue with JIRA?=C2=A0 Those guys there are really helpful a= nd if theres something they can help you with then that might solve your is= sues...=C2=A0

As for was it done to look better in= the eyes of the community? Well I don't know...=C2=A0 Obviously there = had to be some changes with the migration.=C2=A0 Maybe losing the old excep= tions reporting tool is a big loss, maybe it really isn't.=C2=A0 =C2=A0= What I do know that as a developer working with NetBeans every day at work,= I now have more open IDE than I had before, it may not be quite as polishe= d (my opinion and probably my only negative since the move).=C2=A0 But I kn= ow I can use it, and understand it, much better than any other IDE.

If I come across a defect, then I raise it in JIRA (again= no issues using JIRA, I find it a much better tool than Bugzilla but each = to their own) and, if its really annoying me, then if I have the spare time= , then I can attempt to solve the problem, and investigate the NetBeans sou= rces and narrow down the issue, supply a fix and be happy that I've pos= sibly solved an issue for someone else. Other times I can't find the ti= me, or solve it, and that is also okay.=C2=A0 See, I understand this is now= a project run by the community, and participation is done during everyones= free time, and everyone has different priorities.

John=C2=A0



On Fri, 29 Mar 2019 = at 19:13, Greenberg, Gary <ggreenbe= @visa.com> wrote:

It used to be semi-automatic in previous versions up= to 8.2

I.e. when an error appear in notification window and= you open it, there was a button to submit report to Netbeans.

Now it is purely manual =E2=80=93 this button is gon= e. You have to copy content of the error log, got to JIRA, create a ticket = and paste error there.

Additionally, JIRA is rigged to not accepting these = tickets.

I tried 4 times to create this ticket, after an erro= r popped this morning during background scanning of projects.=

Every time JIRA page becomes unresponsive and has to= be killed. Finally I gave up.

=C2=A0

I wonder =E2=80=93 was it done to look better in eye= s of community?

=C2=A0

Gary Greenberg

Staff Software Engineer

Data Product Development, BI-A

E: ggreenbe@visa.com

M: 650-269-7902

=C2=A0

3D"EmailSig-T=

=C2=A0

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