From dev-return-10778-archive-asf-public=cust-asf.ponee.io@community.apache.org Tue Oct 9 23:50:34 2018 Return-Path: X-Original-To: archive-asf-public@cust-asf.ponee.io Delivered-To: archive-asf-public@cust-asf.ponee.io Received: from mail.apache.org (hermes.apache.org [140.211.11.3]) by mx-eu-01.ponee.io (Postfix) with SMTP id 1C294180668 for ; Tue, 9 Oct 2018 23:50:33 +0200 (CEST) Received: (qmail 4050 invoked by uid 500); 9 Oct 2018 21:50:32 -0000 Mailing-List: contact dev-help@community.apache.org; run by ezmlm Precedence: bulk List-Help: List-Unsubscribe: List-Post: List-Id: Reply-To: dev@community.apache.org Delivered-To: mailing list dev@community.apache.org Received: (qmail 4039 invoked by uid 99); 9 Oct 2018 21:50:32 -0000 Received: from pnap-us-west-generic-nat.apache.org (HELO spamd1-us-west.apache.org) (209.188.14.142) by apache.org (qpsmtpd/0.29) with ESMTP; Tue, 09 Oct 2018 21:50:32 +0000 Received: from localhost (localhost [127.0.0.1]) by spamd1-us-west.apache.org (ASF Mail Server at spamd1-us-west.apache.org) with ESMTP id C3F78C03A6 for ; 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Tue, 09 Oct 2018 23:50:22 +0200 From: Shane Curcuru Subject: [REVIEW] Escalation guide for issues at the ASF To: Apache ComDev Openpgp: preference=signencrypt Autocrypt: addr=asf@shanecurcuru.org; prefer-encrypt=mutual; keydata= xsFNBFNAE+wBEAC3Ty7hvBqn0qLdfrETBoWhykYTpkQwS5asEBrwkoEwrXx9YlUY+/1OpKCX 0GB/POYOc4N4uQnFOwjU1KdHXTdRgncNl6HYlcIsnfDW4Uwq8PhrBtDGKGv7wNRV1cyciaEP ewOO4J1gRZ9ZSoZNHF/cTsV6wYfFycZrZcHCSBL3jIZcv72FSSvhHbuZKf9S9H89haJfhPeR mIxH8ELxo+i/RaLzqvkTJf6LHV2vWEzqAPkMH5MhO6n+iBn6Wz0tMu0fxYy1t6O5t4LzHHIi ZcTZH4U2uB11KjGlVevJr7tOGygKNYc4RvDwJMGlQS7aC1AV/zL+Pd1A+7SeXDtIgBGXkvLz pUIKJTFUpua7Z6yvWe79ZPAwgNEze4MPrsapwL5aMKsRaF9giVKOy2fBy4q2KRZC8q3pBiiI 67tim2mVGo6pYGDPmyhftjm762mfxLPWXWfJwMpjeCMhJEt4pTPWJ600Wr53H4TIRuP++dSi zkQhx1FAQuxp6j7o0+ePN6UWcXUi+K+ufWsPCJwBD34F4TQRrxRQUOUSc+1RvKHTKKZojkq+ xqYDgSohwSbW6vbTRCwWgoiHgdzSj9kQ6aXlGGk1Qv/6fjUKOy8Slu67as0Xut98/96PycW3 NJdleb5BSP/zH4OJlxQ7LQydfh0xNV6Y5Kjw3SCltiGoyoisBwARAQABzTtTaGFuZSBDdXJj dXJ1IChTaGFuZSdzIG5ldyAyMDE0IGtleSkgPGFzZkBzaGFuZWN1cmN1cnUub3JnPsLBgAQT AQoAKgIbAwUJEs/3gAULCQgHAwUVCgkICwUWAgMBAAIeAQIXgAUCU6tbvQIZAQAKCRBo8tvj dhjr6MfvEACdG+bZHlidpkaG1hPm1g7R9tvmODltKDuhyovdtVJiEc6hFUqp1FL7S4NKNkvq YEH6omQcpgPdCBYnuqUwx9aZFYS43aFdtD9efr6H7glMcRiRnQ9DHXJHxcmzbqVBZp9WHzjX 2Myqhh8pUFEA+e53DQoGqi0KE7RlancrViwVSDvIgOTTr5e4UpBsAmrJZWvhuIWCIdtibc5w EYMS3y8bcXXCSKMtQXYWeKgkW9bCSeAmhZQrtPzwe2bHDHvg+aOTFDWFvohLcK8ec1uCv27j UUGvm9rsLCjCkRN8EK/Mh5Jpo6GAnOofD3lTohqkQqu2U8wQDSfH+OO7+KJhyb98cVh82QUS KK04d7vrJxAlPABKENa7+Tgf65Eoc2abSVm4y3UHP78LsvLQzMgvlRWMPTjDH5Yx1StDomTe 81yzsvgUCoQxIHycfJrv5jIKVjnSCVGvRZjwzUPIncgvZhWJmgpe4V3TieDDjQ7Xwa52WI/s T4PwjDFPW7JniyH1UORd3APh49f2kWnBKUNDdvSUN1Qcv2Kx6U3ZqkcfWnBphuor5620NQW2 BvzyaQnI8cCJ6Mf7zqRvrWmPTnqsWWAPx9sicGWgDpPvf0PG1S5ho1vKy9P22299OYIZGU29 tpaSP+pbNV85KVoV5fwwCOge8UHLblkTYbE6SolDlRybR87BTQRTQBPsARAAxkLm4tTWBmfb Q74UKjxs49IY4vFiTi3jIEvLmiWjeE6wBz+OEFzSDcUrZLTCVNVDKWofedd/r88vG+CwEkPH tLUEhkj1oRiNOlLaQkOJs4v8J/csNev2jnB7Q6UMOJqnBTEHiVATDxG6UKcra9DpWYmLBOAF E3Ifu+lqeVBDYjcT+d8W/ruH6bRbwnTfP5whccaluSsOduSnvgxGdZ6gWMDfqq/ycx2UYrUN Z3tTaXU1P772TJjse0CTC1p3cLEuyJdAbgy+of7dhm+ho9Ifbxuse5+grP0spYZuffNUncYa +31InQpp1iswlQjZ6c18FnnEzw06Wqg9bfBh0SkeYy5woviy/CU9huAa/UfsolJse/1AWYEN XDaobMbXMd9kXKHTgFHEOBxq5wTEBw52motxh6cwAyWnRV56PQxlGEiKJzQSohchzqoSJprH R6MBDaR4Sf1wb8gBY2YLwtIACNyWzmPiEEuXb9pJ/aYdybQRic0msk0kADYyePsmnppvt6Hi UItTjY1VibyaoT67RSdz5awX9BOzM8u65Cs0Z0/Ha84Zf8SEvP7SbtvdbWLkrQGrJrgnYCsY CTG1BREwNQhj3GeD1VzPTHi+RXm7C/gSVxevAlGAALGVfPg4X+mRwTkUjuUnJHc2owamn84K +l/+pQK9JW04bgoxHX3D4oUAEQEAAcLBZQQYAQoADwUCU0AT7AIbDAUJEs/3gAAKCRBo8tvj dhjr6NkmD/99Lwu3Dp69H1QVU3HsIUjgUuUhbfuTdGl+VGBJZKzkFvkFlmx0B3SLccXxWD/n jzUvWWyMRRwAttq+q+7SGMZYuhRGeNl17Ruy1q0CxJqMQOuUedAePP1oJOS/zQYBJWnDi7fb 963VliwMBGd+6KQNCxkSZD/sFoYq9MKvoxgHsctz/cuPKXPBcE6S3t3ej5XYm1LLkutZnSYV wf6FWMOHJyPfG1wALvkY+asoWO1ZW/F7rSGu0TrphBoSML6E4nCDy8tMixshkNjyOSTd975F tUGRUwex/zzulA1zmoztsnq/tSXvgmxka22dgpCbQHbfjTtM2h9ofWeiFRpSzjBaKLo/BCJP 6+BR0qWB3ECLdWBVbWC22UA2AuYuO13SUlCBe2nmVAxUObzeErF1bNu7kxN3KMBBOUDLrDNS dir88FgHVIJORMZMyZjGK5CKg33RfGCjw6+vqkYeIUrQmbWDPBDQbXj20kmWgDi4dEijs1NC 3PPsrd88eI7bDQa/Glv9l5SWJQhnVFogBX3CHa3brCvI3CCRgnloL1n8d88HzLM6HusJ9Eu3 FqJVq8qVRTT1NtOtCdxfjh1h7SWn+U1ih3lu04L/pT2dkKmdZgwil46rdwgsqUP2RvRsPapo GKnmSsUyAzViHxH6r0vXL1/GcWgXGnXVKIjHlECNkloUcg== Message-ID: Date: Tue, 9 Oct 2018 17:50:21 -0400 User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:52.0) Gecko/20100101 Thunderbird/52.9.1 MIME-Version: 1.0 Content-Type: text/plain; charset=utf-8 Content-Language: en-US Content-Transfer-Encoding: 7bit X-Provags-ID: V03:K1:Y5jWICJVkzhS1A6MfVk1uI4ELjcG1rZ21qDV2esAhjOPVu+YjId f9mBcNqFbvMsAPnVtqsqy1sio4r4QUWIvQeq/eQe3QRKIkHpWtouvRzmIMGbOoOPTmpumXX YE5Dbkn4EzCGH95c2ZKBTKFNY65AC+UZbpHM+gdkcX3wfO2mEMC6W6Jk0+B8B/f2TILPkVP olo1z1u1rfu6/vIR1OjaQ== X-UI-Out-Filterresults: notjunk:1;V01:K0:iPhUASAMVjI=:Ftip1mb4Z9sFFXNVgDn/IR fezPPXB/A4oLH9uuIani+C4Yyrmq4t9a1EWMrcesnVrzbs8tIwBbcqxYIKyXxn3skQh6En8Sg DXlsWFpEq5YmMw9m2ugjwYtlU59bW+YQBlHhLYXc9d78wwhokhB8yWS6nfLuwGEL3J1hYqxb+ VQp5Z1aFeoJXzKApwf+S7xNlPh4WUZ2MseOujm4nup4uVYloX9onV2m2eB8YVeGZEwRLSgl+x Hc78I0bkhWkhdiXPVFgxU2TBfyohS+l6csbfcElP1opeLb8ZSbOLzIzGpD6S7X9oksu4BAdnV M7TZCvlcvEqeXmKtf+z2KIay805Jul7zTJWKOYodCfLAoxcb7pzqUrb8tb2mPziAijPXwONA6 /iaRVPQK2n/gGX7Yvf/cBIydDtDUMWrR6FkDQ5e3Fa0AtejyiA2R0ifzbpyMAXj8jy1K09O9G kHsj8mRmLcsQN+jkVJ0KpWVgyu9aObvqRbZArXmgBMgZkbFs0gn3PRfo0uz2Ey+ZS92MKBYuJ /NCTz74LyVgxrFqPnxD3q0f9mf8erHL/mVHN3qWKAJN+ohhSUFDT/Ve/5NMY7Zkk5yDqP1WNF +rllEbhVeF6Ac8sVqu1BpfD/cpDRRJCiKZjChS6tYAi1xSlBdzOE4hMBYc7a45QzJlmIqGwBE Pfykdttw2PDsIYuxrtetN9LGeHtXidIvx0jdUBy2X5wQEbARTpEYdwJS1+zjL1cQka2WR9yKQ CZFoZLgMI1rVbImc I've written a guide for effective ways to escalate issues at the ASF that I hope is helpful for anytime there are issues that anyone may feel aren't being addressed within a specific project or mailing list: https://www.apache.org/board/escalation Having read many Apache lists for years now, I've come to understand the difficulties in discussing contentious issues - especially when we're discussing or raising them *across* communities. Every Apache project has their own communication style; many private mailing lists like the board and members lists also have their own styles. When individuals raise issues across these communities - from a project to board@ or from anywhere to members@ - all too often there is extra communication friction in the *way* the concern was brought from one list to the other - separate from the actual issue at question itself. I'm looking for some feedback and potential patches to ensure this is a helpful guide for effective escalations, and then I plan to include links to this in a broader email in the months to come. I've already incorporated a few fixes from some Members, but since this is deserved to serve all of our communities, I'm hoping for some broader feedback. We're all volunteers, and we each participate in many different communities. Ensuring we take the time to be clear, specific, and neutral in how we raise issues across groups helps everyone participate. Thanks, -- - Shane Vice Chairman The Apache Software Foundation --------------------------------------------------------------------- To unsubscribe, e-mail: dev-unsubscribe@community.apache.org For additional commands, e-mail: dev-help@community.apache.org