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From Ed Cable <>
Subject Re: Dev vs User Mailing Lists
Date Mon, 15 Oct 2018 17:22:23 GMT

Thanks for the suggestion about a WhatsApp group - I agree that a
user-friendly more real-time chat tool is a nice complement to mailing
lists but by no means a replacement. I agree with all the feedback shared
by Mark and Myrle and don't really think WhatsApp might be the most ideal
tool even for a real-time chat namely for a lot of the reasons Myrle
suggested - I also think that for it to both be an effective tool for users
and developers looking to collaborate it needs to have some of the
integrations with Github, code formatting, etc. that tools like Hipchat,
Slack, Gitter already have.

As Myrle said, for the Apache Fineract community, HipChat exists and for
Mifos communities, we have our Gitter chat (which we continue to evaluate
versus options like Slack and Zulip)

While this is only related to the Mifos community, one thing that we are
exploring (and it's in the spirit of making a more user-friendly and
engaging user experience) is looking at an option like Discourse to replace
the Mifos Mailing lists and our Q&A tool. I believe it ticks off all the
boxes listed by Mark but also is more in-line with the user experience
around chat - it can provide mailing list, forum, Q & A/gamification, chat
features all in one.


At the GSOC mentor summit, Yaw from Open Data Kit had some wonderful
feedback about their experiences with Discourse. You can see why they
switched at and
see their implementation at

On Mon, Oct 15, 2018 at 7:04 AM Javier Borkenztain <> wrote:

> Thanks all for your comments, there are strong arguments against Whatsapp,
> and it seems that the biggest one is that cannot be stored on ASF servers
> (for now?).
> Hipchat is good, but Whatsapp is ubiquitous and for many of us, number 1
> messaging and communication tool.
> We just need to lower the entry barriers for the non-technical
> collaborators to be able to collaborate and share what are they doing, how
> are they making this community better and bigger.
> Thanks again,
> Javier
> El lun., 15 oct. 2018 a las 5:12, Bertrand Delacretaz (<
>>) escribió:
> > On Sat, Oct 13, 2018 at 10:09 PM Javier Borkenztain <>
> > wrote:
> > >
> > > ...I really enjoyed the presentation
> > > <>
> > James
> > > Dailey shared a couple of months ago...
> >
> > Great reference, thank you!
> >
> > (BTW is a fantastic example
> > of how to handle "difficult" bug reports)
> >
> > -Bertrand
> >

*Ed Cable*
President/CEO, Mifos Initiative | Skype: edcable | Mobile: +1.484.477.8649

*Collectively Creating a World of 3 Billion Maries | *
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