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From "Chris Lambert (JIRA)" <j...@apache.org>
Subject [jira] [Commented] (INFRA-7013) Request Atlassian Service Desk for JIRA
Date Tue, 19 Nov 2013 19:57:23 GMT

    [ https://issues.apache.org/jira/browse/INFRA-7013?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=13826871#comment-13826871
] 

Chris Lambert commented on INFRA-7013:
--------------------------------------

Hi Tony,

What are the concerns around a rollout?  I'm just an end user, so from my perspective it was
pretty easy--I just started using it one day.  :)

For devs we use it to track response times to tickets.  So, say there was a bug filed from
some user of the system, we should have an SLA for "time to first response" of less than 1
week, given weekly backlog grooming.  That way we can set expectations with customers that
yes, your tickets will get looked at, and so we can easily hold ourselves accountable to it.

Make sense?

> Request Atlassian Service Desk for JIRA
> ---------------------------------------
>
>                 Key: INFRA-7013
>                 URL: https://issues.apache.org/jira/browse/INFRA-7013
>             Project: Infrastructure
>          Issue Type: New Feature
>          Components: JIRA
>            Reporter: Chris Lambert
>            Assignee: Tony Stevenson
>
> We're using [Service Desk|https://www.atlassian.com/software/jira/service-desk] feature
here at Twitter, and it's pretty awesome.  Any chance we could have it installed here at Apache?
 It's a great tool for helping devs keep track of work.



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