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From J Aaron Farr <fa...@apache.org>
Subject Re: No-commitment support options for Apache projects
Date Sun, 05 Jul 2009 10:54:54 GMT

On Fri 03 Jul 2009 19:44, Jukka Zitting <jukka.zitting@gmail.com> wrote:

> Some projects have IRC channels and Twitter accounts for such
> purposes, others point to the web-to-list gateway at Nabble, and some
> use the issue tracker also for end user questions. And even though
> Apache has traditionally preferred mailing lists over web forums, some
> projects have loosely related support forums hosted elsewhere.
> How do these things work in practice? What would you recommend for a
> project that's looking for such tools for interacting with new or
> occasional users who don't want to join the mailing lists?

I prefer directing people to web forums (Nabble) instead of IRC.  IRC
can still be tricky for some people to connect to, especially at work.

Of course eventually we'll move the entire mailing list infrastructure
over to Google Wave, right? :-)

   J. Aaron Farr

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