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From Jukka Zitting <jukka.zitt...@gmail.com>
Subject No-commitment support options for Apache projects
Date Fri, 03 Jul 2009 11:44:12 GMT

Subscribing another mailing list just to ask a simple question is a
pretty big step for many people, so I'm interested in how (or if)
different Apache projects are serving such users who don't want to
commit to a steady stream of incoming email.

Some projects have IRC channels and Twitter accounts for such
purposes, others point to the web-to-list gateway at Nabble, and some
use the issue tracker also for end user questions. And even though
Apache has traditionally preferred mailing lists over web forums, some
projects have loosely related support forums hosted elsewhere.

How do these things work in practice? What would you recommend for a
project that's looking for such tools for interacting with new or
occasional users who don't want to join the mailing lists?


Jukka Zitting

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