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From "Jean T. Anderson" <...@apache.org>
Subject Re: At what point do you unsubscribe/deny a misbehaving user?
Date Tue, 20 Dec 2005 16:34:06 GMT
Sylvain Wallez wrote:
> Mark Thomas wrote:
> 
>> Jean T. Anderson wrote:
>>  
>>
>>> I think ignoring is an excellent tactic for a developer's list. I worry
>>> that isn't strong enough for a user's list, but I also wouldn't want to
>>> embark on a path that could backfire.
>>>     
>>
>>
>> Not exactly the same situation as yours but one of our users went off
>> on one a few months back and it looked like a flame war was about to
>> start. Rather than flame the guy (and boy was I tempted) I found that
>> an extremely polite reply taking every care to be reasonable whilst
>> quietly pointing out where he was wrong worked very well. I actually
>> got half a dozen messages from other users saying something along the
>> lines of "Great reply. I was about to flame the <insert favourite
>> adjective/noun combination here> but your reply was much better." and
>> best of all, not a single flame in response on the users list.
>>
>> For reference, my reply is here.
>> http://marc.theaimsgroup.com/?l=tomcat-user&m=113114296007215&w=2
>>
>> Most of the credit for what I wrote should go to those who responded
>> calmly to a similar rant of his on the dev list.
>>   
> 
> 
> Reminds me of something that happened on cocoon-dev. One of the guys 
> responsible for the death of Avalon tried to spit his venom in Cocoon.
> 
> I replied with a fake SpamAssassin report:
> http://marc.theaimsgroup.com/?l=xml-cocoon-dev&m=109792613001037&w=2
> 
> That could seems like feeding the troll, but the fact that it looked 
> like an impersonal machine-generated message actually made him disappear.

I think potentially *anything* could feed a troll, so then the goal is 
how to minimize troll effects on the community. I really like Mark's 
Gandhi approach for setting FUD straight, and I think the humor of your 
approach definitely merits a place in the anti-troll arsenal.

  -jean


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