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From "Jean T. Anderson" <...@apache.org>
Subject Re: At what point do you unsubscribe/deny a misbehaving user?
Date Sat, 17 Dec 2005 17:14:12 GMT
Mark Thomas wrote:
> Jean T. Anderson wrote:
> 
>>I think ignoring is an excellent tactic for a developer's list. I worry
>>that isn't strong enough for a user's list, but I also wouldn't want to
>>embark on a path that could backfire.
> 
> 
> Not exactly the same situation as yours but one of our users went off
> on one a few months back and it looked like a flame war was about to
> start. Rather than flame the guy (and boy was I tempted) I found that
> an extremely polite reply taking every care to be reasonable whilst
> quietly pointing out where he was wrong worked very well. I actually
> got half a dozen messages from other users saying something along the
> lines of "Great reply. I was about to flame the <insert favourite
> adjective/noun combination here> but your reply was much better." and
> best of all, not a single flame in response on the users list.
> 
> For reference, my reply is here.
> http://marc.theaimsgroup.com/?l=tomcat-user&m=113114296007215&w=2
> 
> Most of the credit for what I wrote should go to those who responded
> calmly to a similar rant of his on the dev list.

thanks for the excellent example.

  -jean


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