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From Branko Čibej <br...@apache.org>
Subject Re: Presentation template for ApacheCon EU
Date Wed, 29 Oct 2014 20:21:01 GMT
On 29.10.2014 20:03, Steve Holden wrote:
> [… user (or should I say "victim"?) pain …]
> On Oct 29, 2014, at 11:16 AM, Branko Čibej <brane@apache.org
> <mailto:brane@apache.org>> wrote:
>> Yup. However, I've yet to see an MUA that handles this header in any
>> meaningful way; so your average Joe lUser is not likely to even know
>> that these headers exist, let alone have a clue what to do about them.
>> Sigh.
> THey know exactly what to do with them. Scream at the list. The point
> it that very few people care to investigate their environment enough
> to see whether they can change it themselves. The very essence of
> "entitled," but what are software designers doing to incorporate
> technologies that engage with the user and assist them in developing
> their skill level?
> "I see you're getting pissed with a mailing list. Would you like me to
> bring up an unsubscribe request?" An open source Bob the Paperclip?
> Don't see it happening any time soon.
> Let's not be too dismissive of users just because we ourselves have
> enormous brains of which we are inordinately proud (I understand I may
> be speaking only for myself here). Without their needs the software
> business would be rather smaller.

I'm not being dismissive; you basically repeated what I said about
broken MUAs: I.e., it's the software's, not the user's fault that these
headers are useless.

And it probably boils down to various UX "experts" repeating the mantra
of fewer clicks until only brain-dead UIs make it through design review.

Sigh, again ...

-- Brane

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