Return-Path: X-Original-To: apmail-tomcat-users-archive@www.apache.org Delivered-To: apmail-tomcat-users-archive@www.apache.org Received: from mail.apache.org (hermes.apache.org [140.211.11.3]) by minotaur.apache.org (Postfix) with SMTP id 7CF66D990 for ; Tue, 11 Sep 2012 17:57:30 +0000 (UTC) Received: (qmail 58845 invoked by uid 500); 11 Sep 2012 17:57:27 -0000 Delivered-To: apmail-tomcat-users-archive@tomcat.apache.org Received: (qmail 58809 invoked by uid 500); 11 Sep 2012 17:57:27 -0000 Mailing-List: contact users-help@tomcat.apache.org; run by ezmlm Precedence: bulk List-Help: List-Unsubscribe: List-Post: List-Id: Reply-To: "Tomcat Users List" Delivered-To: mailing list users@tomcat.apache.org Received: (qmail 58789 invoked by uid 99); 11 Sep 2012 17:57:27 -0000 Received: from minotaur.apache.org (HELO minotaur.apache.org) (140.211.11.9) by apache.org (qpsmtpd/0.29) with ESMTP; Tue, 11 Sep 2012 17:57:26 +0000 Received: from localhost (HELO [192.168.23.9]) (127.0.0.1) (smtp-auth username markt, mechanism plain) by minotaur.apache.org (qpsmtpd/0.29) with ESMTP; Tue, 11 Sep 2012 17:57:26 +0000 Message-ID: <504F7B7F.60507@apache.org> Date: Tue, 11 Sep 2012 18:57:19 +0100 From: Mark Thomas User-Agent: Mozilla/5.0 (Windows NT 5.2; WOW64; rv:15.0) Gecko/20120824 Thunderbird/15.0 MIME-Version: 1.0 To: Tomcat Users List Subject: Re: Site down? References: In-Reply-To: X-Enigmail-Version: 1.4.4 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit On 11/09/2012 18:41, Pierre Goupil wrote: > Good evening, > > It looks like Tomcat's site is down! This sort of message to the mailing list is usually not helpful. 1. The Tomcat developers don't have access to the server that hosts the website. So they can't fix it. 2. The several thousand members of this mailing list also do not have access to the server that hosts the website. So they can't fix it. 3. Faults are nearly always temporary and by the time these reports reach the list the site is usually back up. 4. If there is a fault, the infrastructure team (the folks that can fix it) already know about it (there is automatic monitoring and alerting in place) and will be fixing it as fast as they can. I would strongly recommend that folks don't bother reporting availability issues with the Tomcat website unless all of the following criteria are met: 1. The following URLs all fail and have failed consistently for more than an hour: - http://tomcat.apache.org/ - http://tomcat.us.apache.org/ - http://tomcat.eu.apache.org/ 2. The monitoring system (http://monitoring.apache.org/status/) shows no faults for - "the HTTP - WWW EU" service (currently hosted on aurora) - "the HTTP - WWW US" service (currently hosted on eos) *Only* if *all* of the above are true then the place to report this is to the ASF Infrastructure team either by opening an Jira ticket against the INFRA component or (preferably) by pinging them via IRC on #asfinfa Mark --------------------------------------------------------------------- To unsubscribe, e-mail: users-unsubscribe@tomcat.apache.org For additional commands, e-mail: users-help@tomcat.apache.org