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From Mark Thomas <>
Subject Re: Site down?
Date Tue, 11 Sep 2012 17:57:19 GMT
On 11/09/2012 18:41, Pierre Goupil wrote:
> Good evening,
> It looks like Tomcat's site is down!

This sort of message to the mailing list is usually not helpful.

1. The Tomcat developers don't have access to the server that hosts the
website. So they can't fix it.

2. The several thousand members of this mailing list also do not have
access to the server that hosts the website. So they can't fix it.

3. Faults are nearly always temporary and by the time these reports
reach the list the site is usually back up.

4. If there is a fault, the infrastructure team (the folks that can fix
it) already know about it (there is automatic monitoring and alerting in
place) and will be fixing it as fast as they can.

I would strongly recommend that folks don't bother reporting
availability issues with the Tomcat website unless all of the following
criteria are met:

1. The following URLs all fail and have failed consistently for more
than an hour:

2. The monitoring system ( shows no
faults for
   - "the HTTP - WWW EU" service (currently hosted on aurora)
   - "the HTTP - WWW US" service (currently hosted on eos)

*Only* if *all* of the above are true then the place to report this is
to the ASF Infrastructure team either by opening an Jira ticket against
the INFRA component or (preferably) by pinging them via IRC on #asfinfa


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