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From "Matrix Help" <>
Subject Re: Pulling a node out of a cluster?
Date Fri, 18 Jun 2004 07:47:50 GMT
MatrixOne Tech Support eMail incident submission functionality requires specific subject line.
 The following subject lines are recognized.

Request for CustomerLink Access
     - This will submit a request for new CustomerLink account

Request for CustomerLink Password Reset
     - This will submit a request for existing CustomerLink account password reset

     - This will submit a new incident (please only use when CustomerLink is not available
to ensure prompt service)

Keywords "Request" or "Submit" must be the 1st word in the subject line.

If you already have a CustomerLink account, please use CustomerLink (
to submit or update your incidents.

Otherwise, please resend your message with the required subject line.

Thank you!

MatrixOne Tech Support

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