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From "Mangi, Rick" <>
Subject RE: Welcome to the Tomcat 4.0 F.A.Q. on-line forum.
Date Thu, 01 Nov 2001 14:22:51 GMT

I don't think this makes a whole lot of sense. I understand the advantages
of a forum vs. a mailing list, but requiring people to look for a link at
the bottom and then register to reply... it just ain't gonna happen, and
you're going to spend a lot of time reminding people to check if it's a
message from the forum. I'd suggest you filter on the subject fields and
have an agent subscribed to the mailing list automatically posting the
messages up there.

Being a realist... I don't see this working.


-----Original Message-----
From: Pier Fumagalli []
Sent: Wednesday, October 31, 2001 10:41 PM
Subject: Welcome to the Tomcat 4.0 F.A.Q. on-line forum.

In the effort of better managing our resources Apache wide, and specifically
in our case in the scope of the Jakarta project, here is a little new
addition to our set of "tools". A web-based forum system.

Some of you have asked "why" do we need a forum, aren't our mailing lists
enough to support our needs? My reply is simple, we need both.

The on-line forum, first of all, allows you do a couple of nifty things that
people asked: search messages in an intelligent way (our mail archives
already do so, but most of the time, the precision of their search engine is
not, well, the best you can get).

Plus, each question there is organized and threaded better than any Email
client can do (there is a big discussion about how to interpret the
In-Reply-To header, and some popular email clients "forget" to include it in
messages), and the topics are way more visible than on a mailing list with
an average of more than 200 messages a day.

There are some more features, like: wouldn't it be nice to be able to be
notified and receive replies only to MY particular question, avoiding all
the other hundreds of emails that flow daily to your mail client? Well, a
web forum allows you to do that, you can create a thread, the one with your
little particular problem, and "watch it", being notified via email about
what replies I got only to my problem. Or looking and being notified about
that little problem I had and was reported by another guy... All that can be
done only thru a well-managed forum, and the current internet-mail system is
not sufficient to achieve that.

And PLUS, every message you send thru the web-forum is actually "mirrored"
on our mailing list (I'm still figuring out how to do the opposite, but
given enough brainpower -which I don't have at the moment - I'm sure I can
do that!), so everyone will see it (nope, you won't loose visibility, and
you don't have to post your messages twice).

I just a couple of little favors to ask you all. If you see a message coming
from the web-forum (and you will recognize it by the lines at the bottom of
the message, take this one for example), and you want to reply, don't simply
hit "reply" on your client, but instead click on the link at the bottom, and
respond on-line. Your message will be archieved, stored, and you won't have
to reply to the same question anymore. And if you want to reply to someone
on the list, before doing so, check whether the same question has already
been answered on the forum. The more we use it now, the less we'll have to
use it in the future.

Last little question, please, if you see something wrong or offensive on the
forum, please notify <>, and we'll be
able to remove it...

Thanks for listening...


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