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From "Craig R. McClanahan" <>
Subject Re: FW: Unsubscribing
Date Wed, 03 Apr 2002 00:44:17 GMT

On Tue, 2 Apr 2002, todd tredeau wrote:

> Date: Tue, 02 Apr 2002 19:15:52 -0500
> From: todd tredeau <>
> Reply-To: Tomcat Developers List <>
> To: Tomcat Developers List <>
> Subject: Re: FW: Unsubscribing
> The failure of an organization usually begins with the little things....
> this seems to be a recurring problem that is simple to fix why can't we
> fix it. Create a web page so people can manually over-ride the obviously
> flawed Opt - In / but Not out list..

The top two reasons for problems (and this covers about 95% of the cases):
* The user tries to unsubscribe from a different address
  than they subscribed with.
* The user's mail server mangles the mail headers in such a way
  that the mailing list software cannot identify the subscription

The confirmation message that subscribers get when they first sign on
includes information about how to unsubscribe in spite of difficulties
like the above, by including the address as part of the unsubscribe
request.  Alas, I guess it's too much to expect users to read the
instructions :-).

On the other hand, improving the administration of mailing lists is always
possible.  Concrete suggestions about what to do (and/or volunteering time
to make it so) are more likely to cause positive change -- have you got a
specific suggestion for what such a page should look like, and (more
importantly) what it should functionally do?  Or other ways to improve the
initial subscription message to make this process more clear?

> todd
> collaborative effort to promote Novell and Open Source solutions


> Mark Hogarth wrote:
> >Please could you take me off the Developers mailing list. I have tried
> >every way of unsubscribing from this but your unsubscribe software does
> >not seem to work. Can someone write to me about this and tell me why it
> >is not possible to unsubscribe?
> >
> >Please remove me. NOW.
> >
> >Best regards
> >
> >Mark Hogarth
> >
> --
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