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From Branko ─îibej <br...@wandisco.com>
Subject Re: Exception reporting
Date Thu, 09 Oct 2014 17:04:07 GMT
On 09.10.2014 12:32, Stefan Fuhrmann wrote:
> On Thu, Oct 9, 2014 at 6:53 AM, Branko ─îibej <brane@wandisco.com
> <mailto:brane@wandisco.com>> wrote:
>
>     On 08.10.2014 09:02, Kumar Krishnamoorthy wrote:
>>
>>     Just reporting it because by subversion client asked me to report
>>     it :-)
>>
>
>     I'm beginning to wonder if we should ask the TSVN devs to field
>     these crash reports.
>
>
> Maybe it would have been helpful to cite the actual error message.
> "It" has been an assert()ion in libsvn_wc/update_editor.c. Assuming
> the compiler did not break the code, this is *always* a library problem.
>
> So, right now you are standing in a group of 10 and you shout to
> the guy across the street: "Hey, I wonder if you could do our job?!"
>  
>
>     It's confusing and not very productive for us to get reports of
>     crashes in Tortoise; I'm not saying these crashes "can't" have
>     been caused by Subversion bugs, but it's IMO more efficient to the
>     TSVN devs to do the initial triage and only forward actual bugs here.
>
>
> That is what is happening already. For many years, TSVN had to
> deal with generic SVN issues (server config etc.) as some kind
> of first level support. As a result, SVN internal issues now represent
> themselves to the user as SVN problems instead of generic "TSVN
> failed" messages.
>  
>
>     Not to mention that it turns out that our Windows crash reporting
>     hack is moderately useless, because it doesn't give the report
>     enough context to do anything useful with the report.
>
>
> Too bad for SVN. You are probably aware that TSVN's crash reporting
> is excellent and provides the triage that you have been asking for.
> Here is are the 10,033 crashes reported for 1.8.8:
>
> https://drdump.com/AppVersion.aspx?ClientID=tsvn&AppVersionID=452
>
> Sorry for sounding harsh but I'm mildly pissed off right now.


Relax. Jumping to the conclusion that I'm pissing on TSVN devs just
because I said that these crash reports have zero value for us is rather
a huge leap in the wrong direction.

-- Brane

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