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From Martin Sebor <>
Subject process for filing issues
Date Fri, 04 Apr 2008 17:40:41 GMT
Here's the process I use for reference. Let me know if you have
suggestions for improvements, otherwise I'd like to put it up
on the Wiki as the recommended process to follow.

  1. using the cross-build result pages currently at
     scan result page for an uncharacterized error (build problem,
     abnormal exit, unexpected difference in example output)

  2. check other versions of the same platforms for the same error

  3. check 4.2.0 results for the same error on the closest
     available platform

  4. file an issue for the problem
     *  if the problem is platform-specific, mention the platform
        in the Summary (e.g., [Sun C++ 5.8/Solaris/SPARC])
     *  if it's a regression from 4.2.0, check the Regression box,
        set Affects Version/s to trunk, and schedule for 4.2.1
     *  otherwise (not a regression), set Affects Version/s to
     *  include as much detail in Description as possible (use
        the {noformat} tag to disable Jira formatting of command
        lines, code snippets, and program output)
     *  set the Severity field as appropriate
     *  try to asses the Priority of the problem based on the
        platform (Primary, Secondary, Best Effort), the Severity
        of the problem (signal is usually worse than compilation
        error), and the area of the library it affects (an error
        in a test due to a compiler bug is of lower priority than
        a runtime error pointing to std::string)
     *  if possible, take a guess at the effort required in fixing
        the problem by setting the Original Estimate


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