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From 09122010 <rakis...@aronis.ru>
Subject My hosting provider cannot configurate the spamassasin.
Date Fri, 10 Dec 2010 13:18:11 GMT

I placed a question with examples of letters  on
https://issues.apache.org/SpamAssassin/show_bug.cgi?id=6521 and have
received advice to place the request here. My hosting provider cannot
configurate the spamassasin. As far as I understand, I from my part can
already correct nothing, and the provider should adjust the spamassassin.
Please inform what it is necessary to inform my provider for adjustment the
spamassassin.
I have with provider a long correspondence:

Conversation 
 
Askar Rakishev    
 
 
 Posted On: 03 Dec 2010 3:44 PM 

--------------------------------------------------------------------------------
Spam assassin last time worked on November, 15th. I saw the information in a
subject of the letter ***SPAM*** and properties of the letter:
X-Spam-Status: Yes, score=9.5
X-Spam-Score: 95
X-Spam-Bar: +++++++++
X-Spam-Flag: YES

After November, 15th such information are not present:
X-Spam-Status: No, score=
X-Spam-Score: 
X-Spam-Bar: 
X-Spam-Flag: NO

I addressed in about this problen to live chat 5 times. I restarted the spam
assassin 5 times. It does not work. Filters do not receive the information
on a spam score and status. I continue to receive thousand letters. Letters
come on addresses rakishev@aronis.ru and aronis@aronis.ru
 
 
 
Udele    
 
 
 Posted On: 03 Dec 2010 6:44 PM 

--------------------------------------------------------------------------------
Hello,

We have refreshed necessary services on the server now. Please check whether
your spamassassin is working fine and confirm.



Regards

Udele

HostHi Support Center

Email: support@hosthi.com  
 
 
Askar Rakishev    
 
 
 Posted On: 03 Dec 2010 7:37 PM 

--------------------------------------------------------------------------------
Spam assassin do not work. For example: From: Viagra.com
<acaiyca@viagra.com> continue to offer viagra.
X-Spam-Status: No, score=
X-Spam-Score: 
X-Spam-Bar: 
X-Spam-Flag: NO  
 
 
Udele    
 
 
 Posted On: 03 Dec 2010 9:30 PM 

--------------------------------------------------------------------------------
Hello,

Please check your spamassassin configuration in cpanel using the step by
step instructions given in this documentation :
http://docs.cpanel.net/twiki/bin/view/AllDocumentation/CpanelDocs/SpamAssassin



Regards

Udele

HostHi Support Center

Email: support@hosthi.com  
 
 
Askar Rakishev    
 
 
 Posted On: 06 Dec 2010 9:26 AM 

--------------------------------------------------------------------------------
The spamassassin configuration is adjusted according to instructions. I have
checked up it already in the sixth time. Letters come without processing
using the spam spamassassin. There is no information on the spam score.  
 
 
Harry    
 
 
 Posted On: 06 Dec 2010 1:02 PM 

--------------------------------------------------------------------------------
Hello,

If you want to stop spam to your account then only enabling spam assasin
will not work. You will also have to configure user level filtering from
your cpanel and add the rules over there like from which email address you
want to block. and or block the emails with specific subject line or body
contents. You will have to configure both to stop spams. PLease check it and
let us know if the problem persists.

Thank you.
Regards

Harry

HostHi Support Center

Email: support@hosthi.com  
 
 
Askar Rakishev    
 
 
 Posted On: 06 Dec 2010 1:58 PM 

--------------------------------------------------------------------------------
Account level filters and spamm assassin are enabled. But it does not work
as the spam assassin does not inform about a spam score:
X-Spam-Status: No, score=
X-Spam-Score: 
X-Spam-Bar: 
X-Spam-Flag: NO
Till November, 15th he informed:
X-Spam-Status: Yes, score=9.5
X-Spam-Score: 95
X-Spam-Bar: +++++++++
X-Spam-Flag: YES

I have already discussed such simple acts and have made with a chat of 5
times, but it has not helped.  
 
 
Harry    
 
 
 Posted On: 06 Dec 2010 3:31 PM 

--------------------------------------------------------------------------------
Hello,

We dont find you have configured user level filters from your cpanel for
account aronis.ru please configure it and let us know if the problem
persists. You will have to enter the characters from where you are receiving
emails and or can block from emails directly if you are receiving from
specific address.

Thank you.
Regards

Harry

HostHi Support Center

Email: support@hosthi.com  
 
 
Askar Rakishev    
 
 
 Posted On: 06 Dec 2010 10:03 PM 

--------------------------------------------------------------------------------
Till November, 15th all worked well with use of filters at account level. I
have established filters at users level. Nothing changed. What can change if
spam assassin does not inform filters about spam score?  
 
 
Udele    
 
 
 Posted On: 06 Dec 2010 10:19 PM 

--------------------------------------------------------------------------------
Hello,

We have run a script on the server to resolve your issue. The script will be
completed in next 1 to 2 hours, please check after 1 to 2 hours.



Regards

Udele

HostHi Support Center

Email: support@hosthi.com  
 
 
Askar Rakishev    
 
 
 Posted On: 07 Dec 2010 7:57 AM 

--------------------------------------------------------------------------------
Nothing changed.  
 
 
Malcolm    
 
 
 Posted On: 07 Dec 2010 8:51 AM 

--------------------------------------------------------------------------------
Hello,

I've made some necessary changes to resolve your issue. Kindly check and get
back to us if you need any further assistance. 
Regards

Malcolm

HostHi Support Center

Email: support@hosthi.com  
 
 
Askar Rakishev    
 
 
 Posted On: 07 Dec 2010 4:15 PM 

--------------------------------------------------------------------------------
Nothing changed.  
 
 
Askar Rakishev    
 
 
 Posted On: 07 Dec 2010 7:39 PM 

--------------------------------------------------------------------------------
I have received 897 spam messages from the beginning of our current
dialogue. Any message does not contain the information on the spam score or
the status status. All filters and spam assassin are established and checked
up. Till November, 15th the spam assassin accurately informed about the spam
score and filters worked regularly. I do not know what you have made actions
for the problem decision.
Can you solve this problem? Please inform to whom I can complain of your
work.  
 
 
Aaron    
 
 
 Posted On: 07 Dec 2010 7:59 PM 

--------------------------------------------------------------------------------
Hello,

We have tweaked some settings at server end that will fix your issue.


Regards

Aaron

HostHi Support Center

Email: support@hosthi.com  
 
 
Askar Rakishev    
 
 
 Posted On: 08 Dec 2010 12:50 PM 

--------------------------------------------------------------------------------
Spam message continue to arrive. Can you inform what exactly you have made?
Should I send you these spam messages to help you found the reason?  
 
 
Harry    
 
 
 Posted On: 08 Dec 2010 1:27 PM 

--------------------------------------------------------------------------------
Hello,

We have block all emails of your catch-all email address so that you should
not get the emails on legitimate email accounts under your domain. Please
check it and if problem persists let us know emails you are getting so as to
investigate it further.

Thank you.
Regards

Harry

HostHi Support Center

Email: support@hosthi.com  
 
 
Askar Rakishev    
 
 
 Posted On: 08 Dec 2010 1:45 PM 

--------------------------------------------------------------------------------
I have not understood the reason for block all letters.
Here themes of last letters:
Practical financial modelling
Plastic windows KBE
aronis@aronis.ru Pfizer-64 % now
Ready houses in a housing estate
In search of itself the present
the Best offer of a season!
Customs regulation the Blanket with heating! CALL And ORDER 8-915-431-33-87
SUPPORT of the TRANSACTION ON
APARTMENT PURCHASE
KIND HEAT With DELIVERY

Any message does not contain the information on the spam status or score.
Since November, 15th there is no message with the information on the spam
score. Let you start the spam assassin?  
 
 
Harry    
 
 
 Posted On: 08 Dec 2010 2:21 PM 

--------------------------------------------------------------------------------
Hello,

We have tweaked setting on server and also refreshed spamassasin services on
server. Please check it if the problem persists with spam receiving emails
and let us know.

Thank you.
Regards

Harry

HostHi Support Center

Email: support@hosthi.com  
 
 
Askar Rakishev    
 
 
 Posted On: 09 Dec 2010 12:04 PM 

--------------------------------------------------------------------------------
I have placed our correspondence and have asked the help from a forum of
spam assassin. I have applied two examples of letters. I have received the
answer:

"This is NOT a spamassassin bug, but a configuration problem. Both those
samples
are correctly scored as spam (the first with 37 points, the second with 14
points on my setup). 

I suggest you ask for help on the spamassassin users' list (and/or a cpanel
list or forum)."

I think you should configurate spamassassin at your end. You can ask for
help on the spamassassin users' list at
http://issues.apache.org/SpamAssassin/ 
 
 
 
Harry    
 
 
 Posted On: 09 Dec 2010 1:32 PM 

--------------------------------------------------------------------------------
Hello,

Ok, please let us know the email addresses from which you are getting spams
(if you are getting spams from any specific email addresses) and the subject
line they contains so that we can investigate it further.

Thank you.

Regards

Harry

HostHi Support Center

Email: support@hosthi.com  
 

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