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From Dave Addey <listma...@dsl.pipex.com>
Subject Re: SpamAssassin 3.1.9 not catching any emails
Date Tue, 25 Sep 2007 11:54:57 GMT
Anyone able to help me out here?

> I guess the question is, what should I be looking for (or looking for the
> absence of), and where?  Does the presence of the "X-Spam-Status" header
> indicate that SA is being called, or does it suggest that MailScanner is
> trying to call it but failing every time?

Dave.

> From: Dave Addey <listmail1@dsl.pipex.com>
> Date: Mon, 24 Sep 2007 11:03:44 +0100
> To: <users@spamassassin.apache.org>
> Conversation: SpamAssassin 3.1.9 not catching any emails
> Subject: Re: SpamAssassin 3.1.9 not catching any emails
> 
> Hi Tom,
> 
>> From: Tom Ray <tom@detroitonline.com>
>> Date: Fri, 21 Sep 2007 13:05:02 -0400
>> To: Dave Addey <listmail1@dsl.pipex.com>
>> Cc: <users@spamassassin.apache.org>
>> Subject: Re: SpamAssassin 3.1.9 not catching any emails
>> 
>> Dave Addey wrote:
>>> Hi all,
>>> 
>>> As part of an ³Ensim² (Linux control panel) installation, I¹m running
>>> the Ensim-provided install of SpamAssassin 3.1.9. Unfortunately, I¹m
>>> finding that no emails are being caught as spam. Whilst I¹m sure that
>>> Ensim is doing some non-standard stufff around SpamAssassin, I¹m
>>> wondering if anyone can help me (as a relative newbie to SpamAssassin)
>>> to debug what may be causing the problem.
>>> 
>>> I'm pretty sure that SpamAssassin is set up correctly. However, every
>>> single spam message seems to be getting through (assuming it is even
>>> being checked). All emails have a header of "X-Spam-Status: No, No" -
>>> which I assume means that SpamAssassin is checking the messages, and
>>> passing them all regardless of their spam-ness?
>>> 
>>> I really don't know where to start in debugging this. spamd is
>>> definitely running. I've run sa-update. I've sent myself an email with
>>> the GTUBE string in it, as described in
>>> http://wiki.apache.org/spamassassin/TestingInstallation , and it also
>>> came through with the same header as above. I have "Enable tests that
>>> connect to remote servers" enabled in Ensim's "Spam Filter
>>> Configuration" settings, but disabling it doesn't seem to make a
>>> difference.
>>> 
>>> Can anyone suggest some things I could investigate to find out where
>>> the problem may lie?
>>> 
>>> Many thanks in advance,
>>> 
>>> - maurj. 
>> First thing you need to know about running Ensim, is not to run Ensim. I
>> had nothing but problems on the ensim server that I had. I thought it
>> was going to be the low cost answer to my problems and it just was a
>> high cost problem. Their support was horrid also.
> 
> I'm finding the same thing.  Also, Ensim Pro has just been sold to a
> competitor, so I can't imagine it's going to get any better any time soon.
> Unfortunately, the hassle of moving my hosting elsewhere is also high-cost,
> time-wise at least :(  So, if I can get SpamAssassin working on this
> existing server alongside Ensim, then at least it gives me some time to
> consider my hosting options whilst not receiving thousands of spam messages
> a day.
> 
>> Do you have access to logs to see if the mail is actually being scanned?
>> It doesn't sound like it at all. Is this your box or someone else's?
> 
> I do.  It's my own dedicated box, and I've got root access to look around.
> I'm not a server admin genius (hence the Ensim control panel), but I can
> find my way around a Linux command line reasonably well with a bit of
> prompting.
> 
> I guess the question is, what should I be looking for (or looking for the
> absence of), and where?  Does the presence of the "X-Spam-Status" header
> indicate that SA is being called, or does it suggest that MailScanner is
> trying to call it but failing every time?
> 
> I'm a bit stumped as to where to look to start debugging this, so any help
> is much appreciated :)
> 
> All the best,
> 
> Dave.
> 
> 



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