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From Don Daugherty <ddaughe...@sunflower.com>
Subject Re: Folks seeking help
Date Tue, 07 Jan 2014 02:48:26 GMT
On 1/5/2014 9:43 PM, Timothy Wulf wrote:
> <rant>
>
> I came to this list a long time ago and have seen a great number of people
> simply berated for seeking help with what to them is a serious problem. If
> a user has made their way to this list they are already frustrated, most
> likely confused and probably angry they haven't found an "official" support
> system in place for the product they are using. They have no clue what a
> "bug report" is, they have no true understanding of what "community
> supported software" is all about. They have no clue you are volunteering
> your time and efforts. All they want is help solving their immediate issue.
>
> Folks responding with "just open your backup" is no help at all and will
> only push the user to drop OO altogether. To some of you I'm sure that's
> fine, you are seasoned users, maybe even experts and you would gladly not
> have to bother with the noob, but that's not what this list is about. It's
> about support. Supporting the users of Open Office no matter their level of
> experience. If you don't want to help -- PLEASE don't. Just go on your
> merry way and let those that are willing take on the task at hand.
>
> Please be polite and offer constructive suggestions and recommendations.
> Hold their hand and walk them through step by step if you need to, but
> please don't brush 'em off. Yes, it's a lot of work but in the end you will
> have an educated user that may be able and willing to help others down the
> line.
>
> </rant>
>
> -- Just my two cents.
> -- Timothy Wulf
> -- An Open Office user
>
Amen


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