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From "Think" <thinkta...@gmail.com>
Subject RE: Folks seeking help
Date Mon, 06 Jan 2014 04:47:19 GMT
Thank you.

I have taken to deleting everything that comes from this listserv. It's
shameful how people treat each other. I do advocacy work and I just don't
need the agita on top of my work. Thank you for saying something.

I don't know enough about OO to help, but I know a lot about computers. If
you need a back up, email me.

Brenda Hart Neihouse

-----Original Message-----
From: Timothy Wulf [mailto:tim.wulf@gmail.com] 
Sent: Sunday, January 05, 2014 10:43 PM
To: users@openoffice.apache.org
Subject: Folks seeking help

<rant>

I came to this list a long time ago and have seen a great number of people
simply berated for seeking help with what to them is a serious problem. If
a user has made their way to this list they are already frustrated, most
likely confused and probably angry they haven't found an "official" support
system in place for the product they are using. They have no clue what a
"bug report" is, they have no true understanding of what "community
supported software" is all about. They have no clue you are volunteering
your time and efforts. All they want is help solving their immediate issue.

Folks responding with "just open your backup" is no help at all and will
only push the user to drop OO altogether. To some of you I'm sure that's
fine, you are seasoned users, maybe even experts and you would gladly not
have to bother with the noob, but that's not what this list is about. It's
about support. Supporting the users of Open Office no matter their level of
experience. If you don't want to help -- PLEASE don't. Just go on your
merry way and let those that are willing take on the task at hand.

Please be polite and offer constructive suggestions and recommendations.
Hold their hand and walk them through step by step if you need to, but
please don't brush 'em off. Yes, it's a lot of work but in the end you will
have an educated user that may be able and willing to help others down the
line.

</rant>

-- Just my two cents.
-- Timothy Wulf
-- An Open Office user


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