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From "Dennis E. Hamilton" <>
Subject RE: Open office issues.
Date Thu, 04 Apr 2013 22:20:42 GMT
I assume you didn't have any version of (Apache OpenOffice or LibreOffice) on
the machine before installing AOO 3.4.1.

It sounds like first-run doesn't get far enough to create a profile.  

Does the account you were using the first time you started Apache OpenOffice an administrator

In Windows Explorer (the first application after the browser on your desktop start bar) look
to see if 
  C:\Users\<your id>\App Data\Roaming\\3\user\registrymodifications.xcu

is there.  

App Data is a hidden directory, but if you type the above through ... App Data\ in the Explorer
address bar, you should get there.  Then click through the other folders.  If the path is
not there, let me know.

Oh, and did you see the OpenOffice tiles on the Windows 8 Start Screen after the install completed?

 - Dennis  

-----Original Message-----
From: Dan Cowell [] 
Sent: Thursday, April 04, 2013 14:28
Subject: RE: Open office issues.

Hi Dennis, I appreciate your help, I did the typical download from the official open office
website through my desktop with no issues. I don’t have Java or any special virus protection.
I assume it is en-us as I didn't change any settings. Although I am in Australia, I don’t
know if that makes a difference.  

I was told about resetting the user file but I’m I can't seem to find the file. It’s not
in any of the locations I was told.


Thanks again for all your help.

Sent from Windows Mail

From: Dennis E. Hamilton
Sent: ‎April‎ ‎4‎, ‎2013 ‎2‎:‎57‎ ‎AM
Subject: RE: Open office issues.

I just did a fresh download and install on Windows 8 Pro x64.  There were no problems, and
AOO 3.4.1 did not create any sort of uncaught exception.  It starts just fine.

Questions for Daniel:

 1. Did you request download at ?  It is important that you obtain an
authentic download from the primary download location.  (SourceForge will appear and initiate
your download.)

 2. Did the download happen with your built-in Internet Explorer on the desktop?

 3. Are you using the standard en-US default?

 4. Did you do the "typical" or "custom" install?

 5. Do you know if Java is installed on your machine?  (My Windows 8 Pro was an update of
Windows 7, yours is an OEM install of Windows 8 Pro - that might be a difference.) 
  Find the Control Panel, go to Programs, and see if there is a Java button there.
  You can get to the control Panel from the Desktop by right-clicking the lower-left corner
- it will be on the pop-up menu.

 - Dennis

-----Original Message-----
From: Dennis E. Hamilton [] 
Sent: Wednesday, April 03, 2013 08:07
To: ''
Cc: ''
Subject: RE: Open office issues.

Um, he says Dell and Windows 8 Pro.  

I'll check it on my Windows 8 box.  I installed successfully once before.

Daniel: Does your Win8 Dell have any special virus protection or other software beyond what
is built into Windows 8?  

 - Dennis

-----Original Message-----
From: Rob Weir [] 
Sent: Wednesday, April 03, 2013 06:26
Subject: Re: Open office issues.

On Tue, Apr 2, 2013 at 10:04 PM, Dan Cowell

> Hi there, I’m not sure is I’m going about this the correct way but I have
> an issue with Open Office. I recently downloaded the program to my new dell
> tablet, which runs on windows 8 pro, but when I try open it I get a message
> that reads; This application cannot be started. [context=shared] caught
> unexpected exception!
Microsoft lists AOO 3.4.1 on their Windows 8 compatible list.  I've used it
on Windows 8 without problems.

Is your tablet running Windows RT?  Microsoft made a special version of
Windows 8 for tablets, targeting ARM processors.  OpenOffice won't run
there.  We require x86 or x86-64 processors.


> Any help that can be offered would be greatly appreciated.
> P.s It runs fine on my windows 7 laptop.
> Sent from Windows Mail

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