openoffice-doc mailing list archives

Site index · List index
Message view « Date » · « Thread »
Top « Date » · « Thread »
From Guy Waterval <>
Subject Re: Please don't forget about the help system
Date Wed, 26 Dec 2012 18:41:58 GMT
Hello Pedro,

2012/12/26 Pedro Giffuni <>

> Hello;
> I am not subscribed to the list but I thought I'd share a thought:
> When you buy your commercial Office package nowadays it's so common
> that it doesn't include physical documentation anymore. This is not good,
> of course; it's a pessimization of the service for a really expensive
> product.
> However it is also something that people have gotten used to and come to
> expect. The key here is that people will likely expect the help system may
> cover their needs without having to ask google.

You are totally right. Ten years ago, when buying MS Office, you received
0.50 m of books  with the product. But now the position of MS is so strong
that they can save these costs, external parties are rushing to do the job
for them ;-)
For a free product, a doc in a form of  an ebook could be helpful because
it's a cheap solution, easy to diffuse, and as confortable to use for the
enduser as a normal  book. Moreover, the text  mixing with multimedia could
bring a supplementary advantage. But before to do that, an existing and
maintained text documentation is necessary. Just an idea.

> The online help system is, unfortunately one of the worst documented parts
> of AOO. I updated the internal lucene to a more modern version (my system
> uses 3.6.2 just fine BTW) but I have no idea how to add new help
> documentation.
> There is surely a lot to do there concerning content so I just thought I'd
> send
> a small note reminding you guys that we need help there too.

I've heard that working on the integrated help is not an easy task. Of
course, this question will rapidly be on the table with the 4.0 version.
Unfortunately I can't help you in this area.

> best regards and Merry Christmas,

Merry Christmas and happy New Year to you



  • Unnamed multipart/alternative (inline, None, 0 bytes)
View raw message