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From Dave Brondsema <d...@brondsema.net>
Subject Re: Templates Site "Access Denied"
Date Tue, 21 Mar 2017 02:37:20 GMT
On 3/20/17 3:09 PM, Marcus wrote:
> Am 20.03.2017 um 17:56 schrieb Dave Brondsema:
>> On 3/16/17 4:48 PM, Marcus wrote:
>>> Am 06.03.2017 um 19:25 schrieb Dave Brondsema:
>>>> On 3/5/17 4:38 AM, Roberto Galoppini wrote:
>>>>>
>>>>>
>>>>> 2017-03-04 10:04 GMT+01:00 Marcus <marcus.mail@wtnet.de
>>>>> <mailto:marcus.mail@wtnet.de>>:
>>>>>
>>>>>     Am 03.03.2017 <tel:03.03.2017> um 00:43 schrieb Dave Brondsema:
>>>>>
>>>>>         A few bits I missed addressing on my prior email:
>>>>>
>>>>>                         I have been able to reproduce the error simply
by
>>>>>                         visiting the site and
>>>>>                         clicking on the name of any template, using an
>>>>> incognito
>>>>>                         Chrome window on
>>>>>                         ChromeOS to ensure there are no statefulness
issues.
>>>>>
>>>>>
>>>>>         I can't reproduce it like that.  The example link errors out,
but all
>>>>> the
>>>>>         templates I find just browsing around work.
>>>>>
>>>>>                         I've no access to the site so can't investigate
>>>>> further.
>>>>>                         Can someone with
>>>>>                         admin rights investigate please?
>>>>>
>>>>>
>>>>>                     as you know for sure we also have no access to any
>>>>> webpages
>>>>>                     that are
>>>>>                     hosted by Sourceforge. So, we cannot do anything
here.
>>>>>
>>>>>                     I don't know if somebody ping'ed already Sourceforge
about
>>>>>                     this problem.
>>>>>                     But I'll do it here again.
>>>>>
>>>>>
>>>>>         This community should have access and should be able to maintain
the
>>>>> site.
>>>>>         SourceForge users "aooadmin" and "ipv6guru" are admins of the
>>>>>         https://sourceforge.net/projects/aoo-templates/
>>>>>         <https://sourceforge.net/projects/aoo-templates/> project
which
>>>>>         corresponds to the
>>>>>         templates.openoffice.org <http://templates.openoffice.org>
site. 
>>>>> Others
>>>>>         can be added (ideally by those 2 users,
>>>>>         so we at SourceForge don't have verify identities).  Documentation
>>>>> for web
>>>>>         hosting is at
>>>>>        
>>>>> https://sourceforge.net/p/forge/documentation/Project%20Web%20Services/
>>>>>
>>>>> <https://sourceforge.net/p/forge/documentation/Project%20Web%20Services/>
and
>>>>>         I
>>>>>         believe should work fine for the templates site, although we
have
>>>>> made a few
>>>>>         specific customizations compared to regular SourceForge project
web
>>>>> hosting.
>>>>>         Same goes for aoo-extensions.
>>>>>
>>>>>
>>>>>     OK, but I've no idea what to do to check and fix such erros? I think
we
>>>>>     still need some help in this case.
>>>>>
>>>>>
>>>>> Dave as you know in past we got that stuff done by a contractor, as you
>>>>> probably
>>>>> remember it's a Drupal application and the community seems to lack the
>>>>> necessary
>>>>> expertise.
>>>>> If you have access to internal skilled resources it would be great if
>>>>> SourceForge could provide help with that, as you can see we're kind of
stuck
>>>>> atm.
>>>>>
>>>>
>>>>
>>>> Yeah, I will see if there's anyone here that can help out.  It might not
happen
>>>> very quickly though, and in general we support just the hosting and not the
>>>> Drupal/PHP code.  But we want OpenOffice to keep on doing great, so I'll
see if
>>>> we can provide any extra help.
>>>>
>>>> Who has an admin login to the templates site?  I think adding more admins
is
>>>> the
>>>> first step, so people can try to check the permissions & metadata on
the bad
>>>> template entries.
>>>>
>>>> Once someone starts to dig into the code, my general debugging approach
>>>> would be
>>>> to grep the codebase for "Access Denied" and "If you were looking for a
>>>> Template, this means it is no longer available." etc to see what triggers
that
>>>> error message.  I also wonder if the codebase is in git anywhere?
>>>
>>> Hi Dave,
>>>
>>> so, whats up now? Is there any help you can offer? The problem is not getting
>>> better.
>>>
>>
>>
>> From my last email, I was hoping we could get an Drupal admin login to the
>> templates site.  Who would have that?
> 
> I need to lookup my passwords. Then I can login as admin.
> 

Thanks.

> However, this wouldn't help. AFAIK we have nobody with Drupal knowledge.

I think it will be useful to see what we can see from the Drupal admin side.
Once you're in, could you set my user as an admin?  (username "dave-brondsema"
id 241648) Then I can start the process of looking around in there.

> 
> You could tell us what to look for and what to do in cases A, B, C, etc. But
> then it's better when you (SourceForge) do it yourself right away. ;-)
> 
>> Also I'd like to see a better example of where this is failing.  The example
>> http://templates.openoffice.org/en/node/8382 is the only one I've seen and could
>> simply mean that template is gone.  What's an example of seeing a template on
>> the site and then not being able to see its details & download it?
> 
> I don't know of any other better examples. But IMHO there were some mails with
> links in the last days posted to this mailing list. I'm sure they can serve as
> examples. Please have a look for them.

I see two forwarded from Martin Groenescheij.  They seem to be end-user issues.
I am able to access and download the template files just fine.  (Sorting &
filtering does have some small usability issues)

An email from Feb 22 reports the problem, but without enough details.

One from Feb 22, mentions a "cBrainpower1.3" template. On
http://openofficeapps.weebly.com/english-downloads.html there is a link to
http://templates.services.openoffice.org/en/template/cbrainpower-13-creativ-learning-made
which has an error message, so that's one I can check in the admin area or database.


> 
> Thanks for your help.
> 




-- 
Dave Brondsema : dave@brondsema.net
http://www.brondsema.net : personal
http://www.splike.com : programming
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