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From Marcus <>
Subject Re: Complaint Writer lost 36 pages of my document with no auto backup copy.
Date Thu, 31 Dec 2015 14:45:53 GMT
Am 12/31/2015 03:38 PM, schrieb Patricia Shanahan:
> My interest in the backup issue is a combination of alarm, as an Open
> Office user, at not being able to use automatic backup, and the thrill
> of the chase. I actually like tracking down really difficult
> intermittent bugs.

thats great. Sometimes this is needed to get trough all the thousands of 
thousands of code lines.

> I don't think I have much to contribute to the profile corruption issue.
> I would like to see the backup issue properly documented in Bugzilla,
> including any prior analysis, ready for when it does get to the top of
> the priority list.


> On 12/31/2015 5:49 AM, Andrea Pescetti wrote:
>> Marcus wrote:
>>> Am 12/31/2015 11:34 AM, schrieb Patricia Shanahan:
>>>> If we are really, really sure that spellchecker failure and backup
>>>> failure have the same underlying cause and fix it makes sense to
>>>> combine
>>>> them in a single Bugzilla entry ...
>>> Sure, lets start with combining both. When we see that both issues have
>>> different root causes we can create a new BZ issue.
>> I see them as different issues. Remember also that "broken spell
>> checker" used to be an issue with upgrading, and that part of it was
>> fixed in 4.0.1 (I think; Release Notes can help). Now it is not
>> necessarily related to the profile migration, since most users are
>> already on 4.x and profile upgrade only occurs when installing 4.x on a
>> computer where 3.x was used previously.
>> Anyway, all of them are related to profile corruption, and this leads me
>> to think that we should focus on fixing broken profiles first, since
>> it's easier and it is what users want. There are useful and very simple
>> options for helping users even before digging in research about this bug:
>> 1) Write a simple Windows tool that will rename the default "user"
>> folder to "user.20151231-123456" (or your favorite timestamp); this runs
>> outside OpenOffice, it can be hosted somewhere on and it
>> may become our standard answer to profile corruption problems.
>> 2) Do the same from within OpenOffice. This requires a bit more
>> thinking/design, and you will find plenty of messages about this in the
>> archives.
>> Feel free to ask if you need anything more; I'm skipping details since
>> since most of the list members are already familiar with the topic, but
>> I can provide more information on request.
>> Regards,
>> Andrea.

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