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From Rob Weir <robw...@apache.org>
Subject Re: So-called "Reporting a problem with the OpenOffice website"
Date Fri, 07 Feb 2014 18:16:07 GMT
On Fri, Feb 7, 2014 at 12:20 PM, Donald Whytock <dwhytock@apache.org> wrote:
> On Fri, Feb 7, 2014 at 12:08 PM, Rob Weir <robweir@apache.org> wrote:
>
>> Is anyone else noticing that almost no one uses the link to report
>> website issues to actually report website issues?
>>
>> I wonder whether we're making it harder for ourselves by having this
>> link?  I don't mind getting support questions to the dev list, but the
>> non-informative subject lines we get is unhelpful.
>>
>> Maybe send web site issue reports to Bugzilla instead?
>>
>>
> I've never actually seen this link...just seen the results of it here.  I
> assume it leads to a form?
>

In the footer of every www.openoffice.org page there is a "contact us"
link.  That loads this page:

http://www.openoffice.org/contact_us.html

Notice that user, unless they are standing on their heads and reading
from the bottom of the page up, must ignore the advice for support
questions, ignore the advice for reporting bugs, ignore the note that
says that the following instructions are *not* for user support, and
then click the link that clearly says it is for reporting website
issues.

I'm at a loss at how it happens that users reach that point.

-Rob

> Maybe there should be a button/link above the form that says, "If this is a
> problem with OpenOffice rather than this website, click here".  Something
> that takes them to a different form where they put in OS, system memory,
> and (for all those "my copy has bloatware!" complaints) where they got OO
> from.
>
> Don

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