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From Kay Schenk <kay.sch...@gmail.com>
Subject Re: So-called "Reporting a problem with the OpenOffice website"
Date Sun, 09 Feb 2014 18:32:43 GMT
On Sun, Feb 9, 2014 at 4:39 AM, Marcus (OOo) <marcus.mail@wtnet.de> wrote:

> If we can agree to re-wording the text for technical support and website
> problems (incl. their headlines) - suggested until now, then I would
> volunteer to do the changes.
>
> Marcus
>

+1 good for me.

If we find we need something different later, we can always change it to
something else


>
>
>
> Am 02/09/2014 12:09 AM, schrieb Marcus (OOo):
>
>  Am 02/08/2014 11:51 PM, schrieb Kay Schenk:
>>
>>> On Sat, Feb 8, 2014 at 11:13 AM, Marcus (OOo)<marcus.mail@wtnet.de>
>>> wrote:
>>>
>>>  Am 02/08/2014 07:44 PM, schrieb Kay Schenk:
>>>>
>>>> On Fri, Feb 7, 2014 at 12:54 PM, Marcus (OOo)<marcus.mail@wtnet.de>
>>>>
>>>>> wrote:
>>>>>
>>>>> Am 02/07/2014 07:16 PM, schrieb Rob Weir:
>>>>>
>>>>>>
>>>>>> On Fri, Feb 7, 2014 at 12:20 PM, Donald Whytock<dwhytock@apache.org>
>>>>>>
>>>>>>  wrote:
>>>>>>>
>>>>>>> On Fri, Feb 7, 2014 at 12:08 PM, Rob Weir<robweir@apache.org>
wrote:
>>>>>>>
>>>>>>>>
>>>>>>>> Is anyone else noticing that almost no one uses the link
to report
>>>>>>>>
>>>>>>>>  website issues to actually report website issues?
>>>>>>>>>
>>>>>>>>> I wonder whether we're making it harder for ourselves
by having
>>>>>>>>> this
>>>>>>>>> link? I don't mind getting support questions to the dev
list,
>>>>>>>>> but the
>>>>>>>>> non-informative subject lines we get is unhelpful.
>>>>>>>>>
>>>>>>>>> Maybe send web site issue reports to Bugzilla instead?
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> I've never actually seen this link...just seen the results
of it
>>>>>>>>> here.
>>>>>>>>>
>>>>>>>>>  I
>>>>>>>> assume it leads to a form?
>>>>>>>>
>>>>>>>>
>>>>>>>> In the footer of every www.openoffice.org page there is a
"contact
>>>>>>>>
>>>>>>> us"
>>>>>>> link. That loads this page:
>>>>>>>
>>>>>>> http://www.openoffice.org/contact_us.html
>>>>>>>
>>>>>>> Notice that user, unless they are standing on their heads and
reading
>>>>>>> from the bottom of the page up, must ignore the advice for support
>>>>>>> questions, ignore the advice for reporting bugs, ignore the note
that
>>>>>>> says that the following instructions are *not* for user support,
and
>>>>>>> then click the link that clearly says it is for reporting website
>>>>>>> issues.
>>>>>>>
>>>>>>> I'm at a loss at how it happens that users reach that point.
>>>>>>>
>>>>>>>
>>>>>>>  OK, at the moment we trust in the users to use this link only
for
>>>>>> website
>>>>>> issues. This is failing as we can see.
>>>>>>
>>>>>> What about to try the opposite way:
>>>>>>
>>>>>> - Remove the text and link.
>>>>>> - Then the users will find another way (yes, I'm pretty sure they
will
>>>>>> succeed).
>>>>>> - And from there the problem will be reported to us via dev@ - as
>>>>>> other
>>>>>> mails got redirected to this ML already.
>>>>>>
>>>>>> As the number of real website issues is much, much smaller than the
>>>>>> number
>>>>>> of misused mails, I believe that we can try this.
>>>>>>
>>>>>> So, anything against to try to go this way and see what will happen?
>>>>>>
>>>>>> Marcus
>>>>>>
>>>>>>
>>>>>
>>>>> These are obviously users in need of product help. We have some
>>>>> information
>>>>> on the Contact Us page for them, but, this is either not understood
>>>>> or not
>>>>> being used, or users prefer mailing list contact vs signing up for a
>>>>> Forum
>>>>> account. I think we should try to fix that area first before removing
>>>>> the
>>>>> correct link to report Web site problems.
>>>>>
>>>>>
>>>> OK, do you have an idea? Because I'm - like Rob - out of ideas.
>>>>
>>>> For me it is really obvious which way to go - *or not to go* - with
>>>> problems. Everything is there.
>>>>
>>>> Marcus
>>>>
>>>
>>>
>>> yes.. I posted something in this thread yesterday and yet I can't find it
>>> in the archives (hmmmm, I wonder what happened?)-- so here goes again...
>>>
>>> How about if we change --
>>> If you are a user and need technical support...
>>>
>>> to
>>> If you are a user and need help with Apache OpenOffice...
>>>
>>
>> OK, goes into the direction ob Rob's suggestion.
>>
>>  and change --
>>>
>>> The fastest way to get expert help with OpenOffice is to post a
>>> question in
>>> our support forum. Other support mechanisms, including FAQs, a users
>>> mailing list, commercial support, etc., are described on our Support
>>> Page.
>>>
>>> to --
>>>
>>> The fastest way to get expert help with OpenOffice is to post a
>>> question in
>>> our support forum.
>>>
>>> Or contact the users mailing list. (we would need some kind of subject
>>> here)
>>>
>>> Other support mechanisms, including FAQs, commercial support, etc., are
>>> described on our Support Page.
>>>
>>
>> Yes, could bring the missing few % to 100%.
>>
>> I could also think about to change the bottom headline,
>>
>> from
>> "For problems with the website..."
>>
>> into
>> "For problems with the technical infrastructure..."
>>
>> Marcus
>>
>
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-- 
-------------------------------------------------------------------------------------------------
MzK

"Cats do not have to be shown how to have a good time,
 for they are unfailing ingenious in that respect."
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