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From Rob Weir <robw...@apache.org>
Subject Re: Proposed: Website Satisfaction Survey
Date Wed, 11 Dec 2013 19:34:00 GMT
On Wed, Dec 11, 2013 at 1:29 PM, Gregory Zobel <zobelg@wou.edu> wrote:
> Hi Rob,
>
> I like the idea of a satisfaction survey. I would suggest using an industry
> standard, the SUS.
> http://www.measuringusability.com/sus.php
>
> It's been around for 25 years or so, it has provided reliable metrics, and
> it could prove to be a rich data source.
>

Thanks for passing that link along.  The SUS approach might be even
more interesting to apply to a satisfaction survey of the OpenOffice
product itself.

One thing to know:  we do have access to a LimeSurvey instance
(http://survey.openoffice.org).  We used it most-recently to gather
feedback for our AOO 4.0 logo contest.  But it would be easy to use it
for a SUS survey as well.  The advantage with LimeSurvey is it makes
it really easy to manage multiple translations of the survey,
something nice with our international user based.

If we did this survey, what other questions would we want to ask, to
give data to correlate against?   Maybe demographic factors like age,
sex, country.  Maybe operating system used (usability might vary by
OS), certainly what version of OpenOffice is used, how long they have
been using OpenOffice.

Regards,

-Rob

> Another alternative is to create the survey in Google Forms and then embed
> it on sub-page. I've used this approach in many classes taught online, and
> it goes pretty well. Plus you get more questions.
>
> Best,
> gz
>
>
>
> On Wed, Dec 11, 2013 at 10:24 AM, Rob Weir <robweir@apache.org> wrote:
>
>> Google has a new service that makes it easy to add a website
>> satisfaction survey to a website.  The free version has 4 questions
>> that are asked of 500 random website visitors each month.  We would be
>> given results on a monthly basis.  (They also have a paid version of
>> this service where you can customize the questions, but I think the
>> free version is fine for our use).
>>
>> The questions are:
>>
>> I. Overall, how satisfied are you with this website?
>>
>> 1) Very satisfied
>> 2) Somewhat satisfied
>> 3) Neither satisfied nor dissatisfied
>> 4) Somewhat dissatisfied
>> 5) Very dissatisfied
>>
>> II. What, if anything, do you find frustrating or unappealing about
>> this website?
>>
>> III. What is your main reason for visiting this website today?
>>
>> IV. Did you successfully complete your main reason for visiting this
>> website today?
>>
>> 1) Yes, I was successful
>> 2) I'm still completing my reason for visiting
>> 3) No, I tried but wasn't successful
>>
>> You can see an example of what the survey looks like here:
>>
>> http://www.google.com/insights/consumersurveys/websat_example
>>
>> Adding it to the website is easy:  a single line added to the header.
>>
>> Regards,
>>
>> -Rob
>>
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>>
>
>
> --
> ---
> Gregory B. Zobel, Ph.D.
> Assistant Professor of Educational Technology
> MSEd Program Coordinator
>
> Western Oregon University
> 345 N. Monmouth Ave
> Monmouth, OR 97361

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