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From Kay Schenk <kay.sch...@gmail.com>
Subject Re: [Website]
Date Thu, 15 Aug 2013 21:27:56 GMT
On Thu, Aug 15, 2013 at 1:15 PM, Marcus (OOo) <marcus.mail@wtnet.de> wrote:

> Am 08/15/2013 01:37 PM, schrieb Rob Weir:
>
>  On Wed, Aug 14, 2013 at 4:45 PM, Marcus (OOo)<marcus.mail@wtnet.de>
>>  wrote:
>>
>>> Am 08/14/2013 10:32 PM, schrieb Marcus (OOo):
>>>
>>>  Am 08/14/2013 10:11 PM, schrieb Rob Weir:
>>>>
>>>>>
>>>>> On Wed, Aug 14, 2013 at 3:37 PM, Marcus (OOo)<marcus.mail@wtnet.de>
>>>>> wrote:
>>>>>
>>>>>>
>>>>>> Since a few weeks we get mails with just "[Website]" as subject.
>>>>>>
>>>>>> Just one word is not really meaningful to classify the mail content
>>>>>> on the
>>>>>> first view. So, I'm wondering from where they come from and how to
>>>>>> improve
>>>>>> this?
>>>>>>
>>>>>>
>>>>> These probably come from the contact page:
>>>>>
>>>>> http://www.openoffice.org/**contact_us.html<http://www.openoffice.org/contact_us.html>
>>>>>
>>>>
>>>>
>>>> ah, thanks.
>>>>
>>>>  See: For problems with the www.openoffice.org website, please contact
>>>>> us via Development mailing list.
>>>>>
>>>>> That page covers contacts for reporting bugs, website and wiki
>>>>> problems, press, etc. But the very first link on the page is for
>>>>> support. I assume it requires an advanced degree in psychology to
>>>>> understand why someone would skip over that link and go to another.
>>>>>
>>>>
>>>>
>>>> Yes, especially because the hint with the dev@ link is one of the last
>>>> options. So, it doesn't make sense to exchange it with others in the
>>>> section as this would just move the problem to the l10n@ or bz@ mailing
>>>> list.
>>>>
>>>> OK, seems to be the last remaining 2.5% that never can be improved.
>>>>
>>>
>>>
>>> Proposal:
>>>
>>> Exchange the predefined mail subject (e.g. "[Website]") with a more
>>> speaking
>>> wording like:
>>>
>>> "I want to report a problem with the OpenOffice website"
>>> "I want to report a problem with the OpenOffice BugZilla"
>>> "I want to report a problem with the OpenOffice Wiki"
>>> "I want to report a problem with the Pootle translation service"
>>>
>>> Maybe this will make it a bit more obvious for the user that her/his mail
>>> doesn't fit to the topic and could lead to think twice before hitting on
>>> [Send].
>>>
>>>
>> This might help.  It certainly would not hurt.
>>
>
> done, lets see what we will get now.
>
>
> Marcus
>
>
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>
I think this recent change will help. Maybe we need more?

On this same page, Contact Us, we have this wording in the first section--

If you need user support and don't want to file a bug...

Please navigate to the Support
Page<http://www.openoffice.org/support/index.html>
...


Should we change this to something more friendly, like ...

If you have a problem with OpenOffice...

Please use the Support Page...


-- 
-------------------------------------------------------------------------------------------------
MzK

"When in doubt, cop an attitude."
                -- Cat laws

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