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From "Marcus (OOo)" <marcus.m...@wtnet.de>
Subject Re: [Website]
Date Wed, 21 Aug 2013 18:19:03 GMT
Am 08/15/2013 11:27 PM, schrieb Kay Schenk:
> On Thu, Aug 15, 2013 at 1:15 PM, Marcus (OOo)<marcus.mail@wtnet.de>  wrote:
>
>> Am 08/15/2013 01:37 PM, schrieb Rob Weir:
>>
>>   On Wed, Aug 14, 2013 at 4:45 PM, Marcus (OOo)<marcus.mail@wtnet.de>
>>>   wrote:
>>>
>>>> Am 08/14/2013 10:32 PM, schrieb Marcus (OOo):
>>>>
>>>>   Am 08/14/2013 10:11 PM, schrieb Rob Weir:
>>>>>
>>>>>>
>>>>>> On Wed, Aug 14, 2013 at 3:37 PM, Marcus (OOo)<marcus.mail@wtnet.de>
>>>>>> wrote:
>>>>>>
>>>>>>>
>>>>>>> Since a few weeks we get mails with just "[Website]" as subject.
>>>>>>>
>>>>>>> Just one word is not really meaningful to classify the mail content
>>>>>>> on the
>>>>>>> first view. So, I'm wondering from where they come from and how
to
>>>>>>> improve
>>>>>>> this?
>>>>>>>
>>>>>>>
>>>>>> These probably come from the contact page:
>>>>>>
>>>>>> http://www.openoffice.org/**contact_us.html<http://www.openoffice.org/contact_us.html>
>>>>>>
>>>>>
>>>>>
>>>>> ah, thanks.
>>>>>
>>>>>   See: For problems with the www.openoffice.org website, please contact
>>>>>> us via Development mailing list.
>>>>>>
>>>>>> That page covers contacts for reporting bugs, website and wiki
>>>>>> problems, press, etc. But the very first link on the page is for
>>>>>> support. I assume it requires an advanced degree in psychology to
>>>>>> understand why someone would skip over that link and go to another.
>>>>>>
>>>>>
>>>>>
>>>>> Yes, especially because the hint with the dev@ link is one of the last
>>>>> options. So, it doesn't make sense to exchange it with others in the
>>>>> section as this would just move the problem to the l10n@ or bz@ mailing
>>>>> list.
>>>>>
>>>>> OK, seems to be the last remaining 2.5% that never can be improved.
>>>>>
>>>>
>>>>
>>>> Proposal:
>>>>
>>>> Exchange the predefined mail subject (e.g. "[Website]") with a more
>>>> speaking
>>>> wording like:
>>>>
>>>> "I want to report a problem with the OpenOffice website"
>>>> "I want to report a problem with the OpenOffice BugZilla"
>>>> "I want to report a problem with the OpenOffice Wiki"
>>>> "I want to report a problem with the Pootle translation service"
>>>>
>>>> Maybe this will make it a bit more obvious for the user that her/his mail
>>>> doesn't fit to the topic and could lead to think twice before hitting on
>>>> [Send].
>>>>
>>>>
>>> This might help.  It certainly would not hurt.
>>>
>>
>> done, lets see what we will get now.
>>
>>
>> Marcus
>>
>>
> I think this recent change will help. Maybe we need more?
>
> On this same page, Contact Us, we have this wording in the first section--
>
> If you need user support and don't want to file a bug...
>
> Please navigate to the Support
> Page<http://www.openoffice.org/support/index.html>
> ...
>
>
> Should we change this to something more friendly, like ...
>
> If you have a problem with OpenOffice...
>
> Please use the Support Page...

Is this really unfriendly? At least I have the feeling that the first 
version is more detailed and therefore more useful.

My 2 ct.

Marcus


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