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From "Marcus (OOo)" <marcus.m...@wtnet.de>
Subject Re: mwiki contact page.
Date Mon, 22 Jul 2013 16:12:15 GMT
Am 07/22/2013 05:16 PM, schrieb janI:
> On 22 July 2013 17:09, Rob Weir<robweir@apache.org>  wrote:
>
>> On Mon, Jul 22, 2013 at 3:46 AM, janI<jani@apache.org>  wrote:
>>> On Jul 22, 2013 8:59 AM, "Marcus (OOo)"<marcus.mail@wtnet.de>  wrote:
>>>>
>>>> Am 07/22/2013 04:46 AM, schrieb Kay Schenk:
>>>>
>>>>> On Jul 20, 2013 11:38 PM, "Andrea Pescetti"<pescetti@apache.org>
>>   wrote:
>>>>>>
>>>>>>
>>>>>> Rob Weir wrote:
>>>>>>>
>>>>>>>
>>>>>>> Remember, the number of people who have admin-related questions
about
>>>>>>> the wiki are very, very, very few in number.  They will be best
>> served
>>>>>>> by directing them to some variation of a page like the one we
have on
>>>>>>> the main website:
>>>>>>> http://www.openoffice.org/contact_us.html
>>>>>>
>>>>>>
>>>>>>
>>>>>> Why not linking directly to it then? It would be enough to add a
>> section
>>>>>
>>>>> to
>>>>>>
>>>>>> http://www.openoffice.org/contact_us.html
>>>>>> like the following:
>>>>>>
>>>>>> * If you have technical problems with one of the OpenOffice
>> websites...
>>>>>> - For problems with the www.openoffice.org site: contact
>>>>>
>>>>> dev@openoffice.apache.org and insert "[Website]" in the subject
>>>>>>
>>>>>> - For problems with the https://issues.apache.org/ooo/ site: contact
>>>>>
>>>>> aoo-bugzilla-admin@apache.org
>>>>>>
>>>>>> - For problems with the wiki.openoffice.org site: contact
>>>>>
>>>>> dev@openoffice.apache.org and insert "[Mwiki]" in the subject
>>>>>>
>>>>>> - For problems with the https://translate.apache.org/ site: contact
>>>>>
>>>>> l10n@openoffice.apache.org and insert "[Pootle]" in the subject
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>     Andrea.
>>>>>
>>>>>
>>>>> This suggestion looks very reasonable to me.
>>>>
>>>>
>>>> In general also for me reasonable. But I don't want to rely on the
>>> subject prefix that the users have to insert manually. Rather, I would
>> use
>>> some aliases to see where the mail come from.
>>>>
>>>> web-admin@ -->  dev@
>>>> wiki-admin@ -->  dev@
>>>>
>>>> Marcus
>>>>
>>>
>>> sounds good to me, even though I dont think it will make a huge
>> difference'
>>> having a contact link on wiki will cause trafic, and users pr
>> defitinition
>>> choose the easy road.
>>>
>>
>> Yes, users are lazy, but they also know what they want.  They only
>> write to the dev list if there is no other option that sounds closer
>> to what they were looking for.
>>
>> So if we have have a page that gives them the appropriate options for
>> support, reporting bugs, admin issues, etc., and order these
>> appropriately on
>> the page (most commonly needed at top), then we should do OK.  The
>> idea that Dave had was to add these items to an existing contact page
>> that already has these other options.
>>
>> So the issue is that 99.99% of the visitors to a wiki page, if they
>> have a question, will have a product support question.  Some, but very
>> few, will have an admin-related question.  It is OK to tell how to get
>> admin help, but we need to make sure that we say, in the same place,
>> how to get product support, and make the product support more
>> prominent by listing it first.  That explains the ordering of
>> information on the contact page:
>>
>> http://www.openoffice.org/contact_us.html
>>
>> It is not perfect, but it gets most people closer to where they want to be.
>>
>> which I why I wrote "sounds good to me".
>
> Also, to the other idea, an alternative to a set of email aliases is
>> to use URL's of the form:
>> mailto:dev@openoffice.org?subject=[Pootle].
>>
> +1 that is a better idea, since we do not need to maintain extra virtual
> mail adresses
>      (I did not know that trix, thats pretty cool)

Yes, with this formatting it's OK.

However, we should extend the "contact_us.html" were needed to point to 
this site from, e.g., Wiki or Forum. No need to create a new page for 
such purpose - ahm, if this was planned. ;-)

Marcus


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