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From Rob Weir <robw...@apache.org>
Subject Re: What is our current best recommendation for 3.4.1 random crashes?
Date Thu, 21 Mar 2013 17:38:58 GMT
On Thu, Mar 21, 2013 at 12:47 PM, RGB ES <rgb.mldc@gmail.com> wrote:
> 2013/3/21 Kay Schenk <kay.schenk@gmail.com>
>
>> On Thu, Mar 21, 2013 at 8:02 AM, Rob Weir <robweir@apache.org> wrote:
>>
>> > Users report that they install 3.4.1and it crashes quickly after
>> > starting.  Reinstall doesn't help.  Currently we point users to a
>> > forum post explaining how to rename or remove the profile.  This
>> > beyond the skill level of most users.
>> >
>>
>> oh gee! Well maybe we should have a look at these posts and improve them,
>> put them somewhere else -- on the wiki? I wouldn't think removing a profile
>> file would beyond the skill level of most users.
>>
>
> It depends: the profile is in a hidden folder and most users are afraid of
> changing system settings. In fact, on mac systems hidden folders are really
> hidden, and a non experienced user will not know how to open them without a
> lot of google search.
>
> A possibility is to add a small app to AOO package that can be launched
> independently of AOO, check if AOO is running and close it to then rename
> the profile (AFAIK, firefox have something like that)... but of course,
> someone needs to build that app.
>

I actually started making a simple Windows app for doing this.  But I
can't figure out how to reliably find the profile across all Windows
versions, and deployment options.  It would have been easy if we did
something sane like put a registry entry in HKCU or HKLM pointing to
the profile, but we don't seem to do that.

Windows does have some pre-defined ID's for common locations, but I
don't know which one we use when installing, and whether we vary the
logic depending on the version of Windows:

http://msdn.microsoft.com/en-us/library/windows/desktop/dd378457%28v=vs.85%29.aspx

-Rob

> Regards
> Ricardo
>
>
>
>>
>>
>> >
>> > Is that the best we have now for a recommendation?  I thought Oliver
>> > found out that this was related to update checks.  Does disabling
>> > auto-updates work as a fix?
>> >
>>
>> Well it might, I would think, but is this desirable?
>>
>>
>> >
>> > -Rob
>> > -
>> >
>> > ---------------------------------------------------------------------
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>> >
>> >
>>
>>
>> --
>>
>> ----------------------------------------------------------------------------------------
>> MzK
>>
>> "Achieving happiness requires the right combination of Zen and Zin."
>>

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