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From Rob Weir <robw...@apache.org>
Subject Re: [IMPORTANT, DISCUSS]: no migration/use of former user profile with AOO 4.0
Date Fri, 18 Jan 2013 03:05:19 GMT
On Thu, Jan 17, 2013 at 2:55 AM, Oliver-Rainer Wittmann
<orwittmann@googlemail.com> wrote:
> Hi,
>
>
> On 17.01.2013 03:16, Rob Weir wrote:
>>
>> On Wed, Jan 16, 2013 at 6:49 PM, Regina Henschel
>> <rb.henschel@t-online.de> wrote:
>>>
>>> Hi Rob,
>>>
>>> I had the crash problem too, but unfortunately I do not have the user
>>> profile any longer. But I can list some things, which I usually do with
>>> each
>>> version:
>>>
>>
>> Wow, this is quite a list!
>>
>> So let's play detective here, and "think like a bug".  If something
>> went wrong, what are likely causes?
>>
>> -- The profile conversion can't be totally broken or it would fail for
>> every upgrade
>>
>> -- It cannot depend on a very rare situation, like a specific macro
>> import or a rarely used extension, otherwise we would not see many
>> reports at all.
>>
>> So what is in the middle?   Volume of changes?  Exceeding a specific
>> string length?  Some data type conversion issue?  Locale dependency?
>> Character set conversion?
>>
>> If it is any single cause then it could be narrowed down by a binary
>> search style set of tests.  Tedious, but doable.
>>
>>> - Add name to user data, turn off "Help Agent", increase Graphics cache
>>> to
>>> maximum, number of objects to 100, set number of undo steps to 20.
>>> - In Pathes: Add AutoCorrect, AutoText, Gallery, and Templates from a
>>> folder
>>> outside my home directory, do not make it the default. Set Graphics to
>>> the
>>> default Windows folder for personal pictures.
>>> - Set Macro Security to Medium.
>>> - Set JRE to Java 1.6.0.37.
>>> - Have Online Update to check automatically every week.
>>> - Clear checkbox "Size optimation for ODF settings".
>>> - Set HTML to Export OOoWriter and Character set UTF-8.
>>> - Change Languages to not use the "default" item, enable both items in
>>> enhanced language support.
>>> - Set personal document templates from the added path (see above) as
>>> default
>>> template.
>>> - Define own toolbar in Draw and in Impress with commands for macros.
>>> - Import about 10 macro libraries.
>>> - In Draw and Impress: Dock toolbar 'Options' to the left and customize
>>> it.
>>> Customize the drawing toolbar to show the toolboxes instead of single
>>> shapes. Drag the zoom sub-toolbar from the standard bar and dock it.
>>> Stack
>>> Page pane and Style&Formatting window.
>>> - Customize standard toolbar: remove, disable and add commands.
>>> In Writer dock table and numbering toolbar to the right, Style&Formatting
>>> window to the left, show drawing toolbar, customize standard toolbar,
>>> define
>>> own toolbar for macros.
>>>   - Install a German or an English language pack, depending on which is
>>> the
>>> basis installation. Make sure the dictionary is installed and install it,
>>> if
>>> it is missing. Keep the default installed extensions.
>>>
>>> Including the recent document list, this results always in a
>>> registrymodifications.xcu with size around 800KB.
>>>
>>> All that was done on WinXP. [I'm now on Win7.]
>>>
>>> I think, this might give you an imagination of "highly customized".
>>>
>>> Kind regards
>>> Regina
>>>
>>> Rob Weir schrieb:
>>>
>>>> On Wed, Jan 16, 2013 at 12:49 PM, Kay Schenk <kay.schenk@gmail.com>
>>>> wrote:
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On 01/15/2013 12:48 AM, Herbert Duerr wrote:
>>>>>>
>>>>>>
>>>>>>
>>>>>> On 14.01.2013 22:50, Hagar Delest wrote:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Le 14/01/2013 12:06, Oliver-Rainer Wittmann a écrit :
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Does exist a description (may be inclusive a blob of the
former user
>>>>>>>> profile) to reproduce the problem?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Sadly, no.
>>>>>>> XP seems the version where it occurs the most.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Was the profile migration problem also reported on Mac, Linux or
>>>>>> FreeBSD? If it was mostly an XP problem then the observation by
>>>>>> Stephan
>>>>>> Bergmann mentioned in
>>>>>>
>>>>>>
>>>>>>
>>>>>> http://ooo-forums.apache.org/en/forum/viewtopic.php?t=55017&p=242599#p242632
>>>>>> could be real the root cause of all our profile migration related
>>>>>> instabilities.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> as an FYI...I use linux 32 bit rpm, and have never had a user profile
>>>>> issue,
>>>>> that I know of :]
>>>>>
>>>>
>>>> I've never seen the issue either, on Windows XP, 7 or 8.
>>>>
>>>>
>>>> But I do have a clean XP virtual machine image that I can run some
>>>> tests on.  If anyone has a suggestion on how one can force the problem
>>>> to occur, let me know.
>>>>
>>>> I assume it is some form of:
>>>>
>>>> 1) Install OOo 3.3.0
>>>>
>>>> 2) Do a bunch of stuff that triggers profile changes
>>>>
>>>> 3) Upgrade to AOO 3.4.1
>>>>
>>>> 4) Kaboom!
>>>>
>>>> But what are some things I should do for step #2?
>>>>
>
> I now have an user profile which causes constantly crashes.
> It had been "created" on a Windows 7 machine where I had OOo 3.3, AOO 3.4
> and now AOO 3.4.1 installed.
> I did not remember what I did in step #2, but it was very little - I think.
>
> I am now ready to debug the crash. It happens somehow when trying to access
> certain installed extensions. This is just the first glance. Thus, do not
> nail me down on it, when I find out that it is something else ;-)
>
> I keep you informed.
>

Cool!

Do you (or anyone else) have a Bugzilla issue you want to use for
this?  We have quite a few reports on this issue and I'd like to start
closing them out as duplicates of a root issue.

If no one has a good one, I can pick one at random.

-Rob

> Best regards, Oliver.

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