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Date: Tue, 22 May 2012 15:32:04 +0800
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Subject: Re: [UX] Questions for users
From: Xia Zhao <lilyzhao8@gmail.com>
To: ooo-dev@incubator.apache.org
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+1 for your thoughts.

2012/5/21 Graham Lauder <yo@apache.org>

> > Hi.
> >
> > 2012/5/21 Paulo de Souza Lima <paulo.s.lima@varekai.org>
> >
> > > 2012/5/21 Albino Biasutti Neto <biasuttin@gmail.com>
> > >
> > > > Hi.
> > > >
> > > > 2012/5/20 Raul Pacheco da Silva <raulpachecodasilva@gmail.com>
> > > >
> > > > > Yes, like others softwares and  questions in free internet
> > > > >
> > > > >
> > > > >
> > > > > U2es,012/5/20 Paulo de Souza Lima <paulo.s.lima@varekai.org>
> > > > >
> > > > > > This could be done in the wiki.
> > > >
> > > > Yes.
> > > >
> > > > Let's go ?!
> > > >
> > > > Who wants to also create questions feel free.
> > > >
> > > > Albino
> > >
> > > You?
> >
> > We. :)
> >
> > Albino
>
> First off we need to figure what we want to learn, just asking random
> questions is no way to endear us to our users.
>

Totally agree. We need know the goal we ask this kind of questions.

>
> We used to have a survey that the user connected to when s/he selected "I
> want
> to register" during install.  That survey, set up by SUN, was very
> comprehensive.
> It had a couple of problems:
> One was that it was just an information gathering exercise there seemed to
> be
> no real goal other than that.
>
> Second was that it took too long to fill in, around 45 minutes.
>  Consequently
> very actually completed it.  I did the numbers on it a few years back but
> unfortunately I can't find them.  Suffice to say it was miniscule,
> insufficient to be a reasonable sample.
>
> So therefore, any survey should have:
>
> 1) A specific goal such as: to guide marketing as to untapped target
> markets
> or perhaps to answer a specific UX question.  In other words the data
> gathered
> should be used to guide specific decisions
>
> 2) the survey participants should be told what the survey is about and how
> their participation will affect the product.
>
> 3) An approximate completion time but no more than 10 minutes and as close
> to
> 5 as feasible.
>
> We also need to identify the target audience and how we approach that
> audience.
>
> So question one:  What issue needs discussing right now and why.
>
> My first response to this would be Aesthetics.  A common complaint that we
> have had is that the interface looks something from Win 2000 period.
>
> At first glance they are right.  Buttons look clunky, the 3D depression
> with
> dark gray background does look old.  Symphony by comparison has a light
> background behind the buttons on mouse over and a quite thin emboss on
> click.
> It looks lighter and fresher.  Good job symphony team.
>
> We could put up a set of UI designs or themes and survey our users feelings
> about them.
>
> What else could we usefully ask about?
>

Personally I think one plug-in etc can help collecting user behavior  to
offer more user experience/behavior analysis maybe is one good choice. But
it is out of this topic scope..

>
> Cheers
> GL
>
>
>
>

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