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From Albino Biasutti Neto <>
Subject Re: [UX] Questions for users
Date Tue, 22 May 2012 13:34:10 GMT

2012/5/21 Graham Lauder <>

> First off we need to figure what we want to learn, just asking random
> questions is no way to endear us to our users.
> We used to have a survey that the user connected to when s/he selected "I
> want
> to register" during install.  That survey, set up by SUN, was very
> comprehensive.
> It had a couple of problems:
> One was that it was just an information gathering exercise there seemed to
> be
> no real goal other than that.
> Second was that it took too long to fill in, around 45 minutes.
>  Consequently
> very actually completed it.  I did the numbers on it a few years back but
> unfortunately I can't find them.  Suffice to say it was miniscule,
> insufficient to be a reasonable sample.
> So therefore, any survey should have:
> 1) A specific goal such as: to guide marketing as to untapped target
> markets
> or perhaps to answer a specific UX question.  In other words the data
> gathered
> should be used to guide specific decisions
> 2) the survey participants should be told what the survey is about and how
> their participation will affect the product.
> 3) An approximate completion time but no more than 10 minutes and as close
> to
> 5 as feasible.
I informed about the scope the research, but must be prepared.

> We also need to identify the target audience and how we approach that
> audience.
> So question one:  What issue needs discussing right now and why.
> My first response to this would be Aesthetics.  A common complaint that we
> have had is that the interface looks something from Win 2000 period.
> At first glance they are right.  Buttons look clunky, the 3D depression
> with
> dark gray background does look old.  Symphony by comparison has a light
> background behind the buttons on mouse over and a quite thin emboss on
> click.
> It looks lighter and fresher.  Good job symphony team.
> We could put up a set of UI designs or themes and survey our users feelings
> about them.
> What else could we usefully ask about?
I'm prepared questions and details.

Suggetion of site for creates questions:

Open to suggestions !


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