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From Kevin Grignon <>
Subject Re: After AOO 3.4?
Date Wed, 09 May 2012 01:45:16 GMT

Exactly what we need - who doing what. 

At this point there are no wrong answers and a broad inventory of users types and goals is
how we begin. 

UX is working to clean up the wiki and we create a location to consolidate our user roles
and libraries in the upcoming days. 

In the interim, perhaps you could capture a few sentences that describes what is important
to an academic user, and what the user wants to accomplish in AOO. 


On May 9, 2012, at 8:49 AM, Donald Harbison <> wrote:

> On Mon, May 7, 2012 at 9:40 PM, Kevin Grignon <>wrote:
>> Understanding who does what with our product is very important to defining
>> a product direction that resonates with our users.
>> The user experience team is about to refresh the UX work products on the
>> wiki. An updated set of user roles/personas is our first step. Existing
>> data can get us started, then we need to incorporate recent behavior
>> shifts, including integrated social and mobile.
>> Albino, Louis, Ricardo, would you like to contribute to these user
>> definitions.
> I would. User whose professional success depends on publishing to academic
> and scientific journals is my nomination.
>> Regards,
>> Kevin
>> On May 8, 2012, at 8:07 AM, Louis Suárez-Potts <> wrote:
>>> Hi
>>> On Monday, 7 May 2012, RGB ES wrote:
>>>> 2012/5/8 Louis Suárez-Potts < <javascript:;>>:
>>>>> Hi,
>>>>> RGB ES wrote:
>>>>>> 2012/5/5 Albino Biasutti Neto < <javascript:;>>:
>>>>>>> Hi.
>>>>>>> We have to focus on end users, and seek feedback to research,
>>>>>>> polls, and others.
>>>>>>> We need to get statistics AOO.
>>>>>>> Best,
>>>>>>> Albino
>>>>>> Before that, we need to define who our end users are. We need a set
>>>>>> "ideal users" with clear needs: students who do their homework,
>>>>>> independent writers that use on-line publishing systems, small
>>>>>> companies that need to create an invoice or maintain a database of
>>>>>> supplies...
>>>>> I'm curious... are you dismissing the vast numbers who were using OOo?
>>>> Briefly, more than 95 percent of downloads from the mirrors were Windows
>>>> users. But major deployments were almost entirely in the public sector.
>>>> Some of the more obvious were listed here [0], but the page is out of
>> date.
>>>>>> All those groups have different needs, and the right answer for one
>>>>>> group could be a problem for the others.
>>>>> I think that, as was suggested, an effective modus operandi is to work
>>>> with the NL groups. For instance, there might be public sector or
>> private
>>>> needs for accessibility features. We here may not have the people to do
>>>> that but we (an extended we at this point) can work with those wanting
>> it
>>>> to find the developers....
>>>>> louis
>>>>> [0]
>>>>>> Regards
>>>>>> Ricardo
>>>> Sorry, but I cannot understand your question. I'm not dismissing
>>>> anything. I just commented that a home user is not the same than a
>>>> professional writer, and that both groups have different needs that
>>>> ask for different solutions. Building usage statistics without
>>>> considering the differences between users can lead to wrong
>>>> conclusions: that's all.
>>>> Maybe is for my professional background, but as physicists I know that
>>>> before doing research (and analysing user statistics is research) you
>>>> need a "model" of what you are looking for: on this case, a set of
>>>> "ideal users" with a lists of needs and problems. Only then you will
>>>> be able to find solutions.
>>>> Regards
>>>> Ricardo
>>> Well, as a historian I quite agree with you. My point was that we already
>>> have a lot of data, as that URL hints.
>>> Louis
>>> --
>>> Sent from Gmail Mobile

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