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From Rob Weir <>
Subject Re: Bugzilla vs JIRA (was: <id>
Date Tue, 23 Aug 2011 15:34:25 GMT
On Tue, Aug 23, 2011 at 10:22 AM, Eike Rathke <> wrote:
> Hi Rob,
> On Monday, 2011-08-22 19:07:07 -0400, Rob Weir wrote:
>> Dumb question, but does anyone really like Bugzilla?
> It's alright, it does the job, it could be better.
>> Do users think
>> it is easy to use?  Or are they always complaining about it?
> If they are complaining we don't know if they would be complaining less
> about a different bug tracker.
>> This might be a good opportunity to move to JIRA, a solution which
>> I've heard others recommend as more appropriate for larger project.
> While JIRA has some nifty features for developers and people working
> with bugs, such as creation of sub-tasks and integrated statistics and
> integration with SCMs, I doubt it is more end user friendly than
> Bugzilla. To me when entering an issue it's just filling a form so the
> actual user experience depends on how self-explaining that form is.
> Bugzilla is more familiar to most end users who are involved with one or
> the other project, ask some user if s/he ever submitted a bug in JIRA.
> So, as a developer I might prefer JIRA, but it is yet to be seen if it
> would be accepted more than Bugzilla by end users.
>> There is also a supported conversion utility, and it does preserve the
>> Bugzilla issue ID's:
>> JIRA might also be a faster way to get this set up.  Compare that to
>> the work required to get Apache Infrastructure to support the
>> customized version of BZ used by OOo.
> Regarding customizations I have no idea how much work it
> a) was to get them into the OOo Bugzilla
> b) would be to get them into Apache Bugzilla
> c) would be to get them into JIRA

I don't know either.  I think the key fact is knowing the extent of
the customizations.  For example, is it just UI customization
(relatively easy) or have we extended the workflow and the database

Does anyone know?

>  Eike
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