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From Eike Rathke <...@erack.de>
Subject Re: users@openoffice.org [Was: Re: [Discussion] dev@openoffice.org]
Date Wed, 24 Aug 2011 16:48:32 GMT
Hi Rob,

On Tuesday, 2011-08-23 09:39:02 -0400, Rob Weir wrote:

> >> >What if we just had support forums, but no users list?  Would we miss
> >> >anything?  Would users?  Note that phpBB forums allow a person to
> >> >subscribe to a forum or a topic, so those who want to receive emails
> >> >can.  But they would need to go back to the forum website to respond.
> >
> > And that just sucks.
> >
> >> I don't think that we or the users would miss anything because there
> >> is no chance to miss something as the communitation method is not
> >> existing.
> >
> > Well, I try to avoid forums whenever possible.
> >
> 
> I can see the arguments either way.  What I don't see is an argument
> for doing it both ways.  Dividing the attention of the volunteers
> providing support and the users looking for support will help no one.

I was imagining an approach where both ways are available simultaneously
in a synchronized way. Which your proposal of a next-gen support
platform seems to support, have the same data accessible by various
different means.

  Eike

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