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From Simon Phipps <>
Subject Re: User support: beyond forums or lists
Date Wed, 24 Aug 2011 19:23:52 GMT

On 24 Aug 2011, at 19:59, Donald Whytock wrote:

> On Wed, Aug 24, 2011 at 1:26 PM, TJ Frazier <> wrote:
>> How well could forum code provide email-like
>> interaction for the providers? E.g., Email for new topics / comments of
>> interest; link for fast reply entry. Email /for/ entry? Some of this is
>> probably available already. Design input from providers would be nice.
> I think someone already asked this, but what about the inverse of
> this?  A forum-like interface for email?  I personally think the
> current Apache email archive interface is doesn't even
> have a search function.
> If a sufficiently forumesque interface were added to Apache mailing
> lists, with form-based subscriptions, it might be acceptable to a lot
> of users.

We had this at OpenSolaris. Our experience was that, due to the difference in cultural outlooks
of forum and e-mail users, this became very unpleasant for both groups who annoyed each other
intensely with their differing approaches to communication.


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