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From Deepak Dixit <deepak.di...@hotwaxsystems.com>
Subject Re: Howto link communication events to requests
Date Mon, 28 May 2018 05:07:04 GMT
Hi Geoff,

Are you using CustRequest entity to track customer request?

If yes you can use CustRequestCommEvent
associate Customer Request with communication events.
Also, you can store the customerPartyId in CommunicationEvent.partyIdTo

Thanks & Regards
Deepak Dixit

On Sun, May 27, 2018 at 10:28 AM, GeoffG <glassondesignstudio@outlook.com.au
> wrote:

> Hi,
> I'm trialling the CRM component of Ofbiz and am having difficulty linking a
> communication event to a customer request item. The scenario that I have
> is:
> 1. I created a party in Ofbiz representing my customer
> 2. I created a request for quote and linked it to the party
> 3. I created a quote and associated documentation outside Ofbiz but did not
> create a quote inside Ofbiz
> 4. I used MS Outlook to email the quote and associated documents to my
> customer
> 5. I saved the sent e-mail to disc so it could be uploaded into Ofbiz
> 6. I created a communication event in Ofbiz
> 7. I created a communication content item and uploaded the saved e-mail to
> it, before linking it to the communication event
> This is where I got stuck. How do I go about linking the communication
> event
> to the customer request? I'm probably missing something simple but I just
> can't see how to do it.
> Any help would be most appreciated.
> I am currently running Ofbiz 16.11.04.
> Thanks in advance...Geoff
> --
> Sent from: http://ofbiz.135035.n4.nabble.com/OFBiz-User-f135036.html

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