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From Amit Gadaley <amit.gada...@hotwaxsystems.com>
Subject RMA process
Date Tue, 14 Nov 2017 09:02:17 GMT
Hello Everyone,

In RMA process, there are two types of return items i.e. Refund and
Replacement. Actually, there are few more types but consider these two to
focus on the actual problem.

CASE 1: Create return with return items of type 'Refund'. When return is
received, an invoice is created to refund to the customer.
*Issue: *No Issue

CASE 2: Create return with return items of type 'Replacement'. When return
is received, a sales order with order total zero ($ 0) is created against
return. And, can be processed as usual.
*Issue: *An Invoice is created against the return. I think it should not be
created as an order is already created in replacement of received items.

Please feel free to add your views and comments.
-- 
Thanks and Regards,
*Amit Gadaley <https://about.me/amit_gadaley>* | Senior Enterprise Software
Engineer
HotWax Commerce <http://www.hotwax.co/> by HotWax Systems
<http://www.hotwaxsystems.com/>
Plot no. 80, Scheme no. 78 Part 2, Near Brilliant Convention Center, Indore,
M.P., India - 452010
Cell phone: +91 958.459.3069

<https://about.me/amit_gadaley?promo=email_sig>

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