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From "Sumit Pandit" <sumit.pan...@tcs.com>
Subject RE: Returns Process
Date Tue, 16 May 2017 07:29:18 GMT
Hi James,
I am not in touch with OFBiz since a while, but allow me to give a partial idea for your queries.

See, with respect to following heads I tried something -
    > Store Credit -
    > Refund -
    > Replacement

Store Credit -

  1.  To validate the Store Credit-  tried following:​
     *   ​- Created a return for DemoCustomer, added item, approved & completed the
return.
     *   - While adding the order items; selected type as store credit.
     *   - Reference - <https://demo-trunk.ofbiz.apache.org/ordermgr/control/returnMain?returnId=10000>
https://demo-trunk.ofbiz.apache.org/ordermgr/control/returnMain?returnId=10000
  2.  Above a​ction has created a return with type = store credit.
  3.  What happ​ened once it was processed with store credit as an option-
     *   ​- A Financial account  entry is created with type = Store Credit Account &
status = Active with balance equals to returned amount.​
     *   - Ref: It can be verified from the FinancialAccount record -
-- https://demo-trunk.ofbiz.apache.org/accounting/control/FindFinAccount?externalLoginKey=ELaa1a9d06-585b-4acd-be95-b1d27ef13798&ownerPartyId=DemoCustomer
  4.  Financial account can be utilized for sales order for the same customer. Try following
     *   ​https://demo-trunk.ofbiz.apache.org/ecommerce/control/main
     *   - login with DemoCustomer/ofbiz as userName/password
     *   - Add any product to cart.
     *   - Checkout - select quick checkout option for checkout.
     *   - observe at right hand side ( 3. How shall you pay?); the existance of financial
account (Financial Account #10000),
     *   - the amount can be utilized for payment of this order.

Refund -
If user has selected Refund as type, then it refund the amount in the same payment mode of
sales order. i.e. if payment was done via CC, refund amount should be credited to the same.
(it is as per my old understanding, community can confirm it.). It would follow the approval
process.


Replacement : Tried following-

  1.  Created a return with type=Replacement, taken it to completed status.
     *   ​Ref https://demo-trunk.ofbiz.apache.org/ordermgr/control/returnMain?returnId=10001
  2.  ​After received, checked in order list, that an order has been created automatically
in Approved status
     *   Ref-https://demo-trunk.ofbiz.apache.org/ordermgr/control/orderlist
  3.  ​While exploring order identified that the order amount is adjusted and order total
become 0.
     *   ​- (Replacement Item Return #10001 - Replacement -$59.99 )
     *   Ref - <https://demo-trunk.ofbiz.apache.org/ordermgr/control/orderview?orderId=WSCO10000>
https://demo-trunk.ofbiz.apache.org/ordermgr/control/orderview?orderId=WSCO10000
     *   Scroll till end of the page to find the adjusted amount.
     *
  4.  ​​​So it should be an answer to one of your query - Yes  the system automatically
create a replacement order.


Please let me know if it help to solve your query. It would be interesting to explore more
in order to solve your problem if you needed additional details.

--
Regards
Sumit Pandit
sumit.pandit@tcs.com
7503046188

________________________________________
From: james@productive1.com <james@productive1.com>
Sent: Tuesday, May 16, 2017 1:12 AM
To: user@ofbiz.apache.org
Subject: RE: Returns Process

Jacques - Thanks so much for responding.  Is these processes automatic
or is it a manual process after a product is received?  Does the system
automatically create a replacement order, etc?

Thanks,

James

-------- Original Message --------
Subject: Re: Returns Process
From: Jacques Le Roux <jacques.le.roux@les7arts.com>
Date: Fri, May 12, 2017 8:40 am
To: user@ofbiz.apache.org

Hi James,

Here are some links which might help (did not check details)

https://cwiki.apache.org/confluence/display/OFBENDUSER/3.5+Returns

https://cwiki.apache.org/confluence/display/OFBENDUSER/Visual+Receive+Returns

Below are certainly less interesting for you because mostly functional

https://cwiki.apache.org/confluence/display/OFBREQDES/Company+Processes+Return+Received

https://cwiki.apache.org/confluence/display/OFBIZ/Order+Management+14.12#OrderManagement14.12-Story7:ReturnOrder

https://cwiki.apache.org/confluence/display/OFBREQDES/Customer+Returns+Product

You may find more searching in
http://ofbiz.apache.org/documentation.html (notably the wiki)

HTH

Jacques


Le 11/05/2017 à 20:51, james@productive1.com a écrit :
> Hi We are trying to figure out or find some documentation that describes
> the returns process in Ofbiz. Can someone tell me what gets triggered
> for the following types of returns? or is this just a "Dummy" reporting
> field"
>
> Store Credit -
> Refund -
> Wait Replacement
> Cross Ship Replacement
> Repair Replacement
> Wait Replacement Reserved
> Replace Immediately
> Refund Immediately
>
> Is there any customer return type that gets the inventory returned from
> the customer and back to the vendor?
>
> Thanks,
>
> James
>
>
>
>
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