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From BJ Freeman <bjf...@free-man.net>
Subject Re: How to handle Returns from the Post Office
Date Wed, 11 Jan 2012 18:17:47 GMT
When a return happens a route segment is created to show that it came
back in the same shipping stream. The added code then puts it in a
holding areas in the facility for future deposition. Once the CRM is
completed, then the shipment is re-stocked an the refund it issued, or a
new shipping segments are generated with a re-ship status.
so the order has the history of the shipping history in tack.
Yes the code is not in the SVN or OTTB.

Craig Ambrose sent the following on 1/10/2012 4:18 PM:
> BJ,
> We have a similar scenario on our hands. We send out our shipment using UPS
> and it is not received by the customer for any number of reasons and the
> package is returned to our facility. We typically do as you suggest and it
> enters a CRM workflow and in most cases we want to re-ship the order. I
> don't want to handle it as a return with the stock going back into inventory
> in case the inventory gets reserved by a subsequent order.
> In any case, what do you mean by "re-ship"? Will this result in a new
> Shipment entity and all of it's relationships? Or will it just be a new
> ShipmentRouteSegment or some other addendum.
> I've been poking around the Facility and Order applications and haven't seen
> anything that looks like a "re-ship" operation. I'd like to maintain the
> history of this order in terms of the Shipment being sent and the UPS
> tracking ID that was generated and used and that subsequently it left the
> facility again with a new UPS tracking ID.
> Thanks for the insights.
> -craig
> --
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