ofbiz-user mailing list archives

Site index · List index
Message view « Date » · « Thread »
Top « Date » · « Thread »
From BJ Freeman <bjf...@free-man.net>
Subject Re: Complaint Management Process
Date Thu, 20 Jan 2011 17:23:33 GMT
each request and reqestitemm hav a unique ID that can be used for 
ticketing. Also the same for responses.



=========================
BJ Freeman
Strategic Power Office with Supplier Automation  <http://www.businessesnetwork.com/automation/viewforum.php?f=52>
Specialtymarket.com  <http://www.specialtymarket.com/>
Systems Integrator-- Glad to Assist

Chat  Y! messenger: bjfr33man


Balasubramaniam Mohan sent the following on 1/19/2011 10:09 PM:
> Thank you for the reply. Yes, i went through the customer request option and
> tried it out as well. The foundation is there and we could build on the
> same.
>
> One more query, is there a ticketing system within ofbiz? Something similar
> to the one under otrs.org
>
> If yes, could you direct me to the appropriate url/resource?
> Regards
>
>
> On Wed, Jan 19, 2011 at 8:28 AM, David E Jones<dejc@me.com>  wrote:
>
>>
>> The CustRequest and related entities are designed for this. No reason to
>> adapt something almost entirely unrelated.
>>
>> -David
>>
>>
>> On Jan 18, 2011, at 6:16 AM, Jacques Le Roux wrote:
>>
>>> There is a return order process that could maybe be adapted
>>>
>>> Jacques
>>>
>>> From: "Balasubramaniam Mohan"<bapajan@gmail.com>
>>>> Hi,
>>>> New Year Greetings to everyone in the OfBiz Group.
>>>> Does the Data Model support a complaint management system? Is it
>> possible to
>>>> simulate one?
>>>> Have anyone tried?
>>>> Appreciate your reply.
>>>> Regards
>>>>
>>>
>>
>>
>


Mime
View raw message