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From "Jacques Le Roux" <jacques.le.r...@les7arts.com>
Subject Re: Need some fields description from CustRequest entity
Date Sat, 02 Aug 2008 21:45:04 GMT
I guess we should wait for reactions and if you are right, BJ, we should put these information
as fields descriptions



From: "BJ Freeman" <bjfree@free-man.net>
>I did review those.
> my take is they are when the customer service person responsible for the
> request opened it for action and closed it as resolution is when
> openDateTime and closedDateTime.
> then you take the customer requestdate and openDateTime to see the
> efficiency of the customer service people.
> Created date and custRequestDate most likely are the same.
> Last modified date can be till the closedDateTime which is when the
> customer service people say it is resolved. This gives when the last
> action was done to see if the steps to resolve the request are happening
> in a timely manner.
> Now in some customer response systems, the openDateTime adn
> closedDateTime can happen more than once as the customer is not satified
> with the resolution.
> responseRequiredDate is the time the customer needs a response.
> since a lot of these fields can not be seen used in code, it is usually
> falls to how ever utilizes them first as to thier true definition, I
> have found.
> :)
> Jacques Le Roux sent the following on 8/2/2008 2:07 PM:
>> From: "BJ Freeman" <bjfree@free-man.net>
>>> just a guess
>>> this defines when the request was made and when it was closed.
>> Yes, not easy to infer between
>> custRequestDate
>> responseRequiredDate
>> openDateTime
>> closedDateTime
>> createdDate
>> lastModifiedDate
>> We may try togheter but I thinks it's better to wait for with a real and
>> complete knowledge about those fields
>> . custRequestDate may refer to a date the customer entered when he/she
>> made his/her request (I suppose by default its the time the
>> user created the request)
>> . responseRequiredDate obviously refer to the last time this request
>> will be helpful for the customer
>> . openDateTime mmm ... may refer to the date thi  request should be
>> considered (or implies different status like created, open, ...
>> ? But in this case would be openedDateTime)
>> . closedDateTime the date when the request was closed
>> . createdDate may refer to the date the request was 1st created (implies
>> different status like created, open, ... ?)
>> . lastModifiedDate last time the request was modified
>> The purpose of this post is to underline the trouble you can get
>> sometimes in OFBiz. Obviously some comments to differentiate those
>> dates (or more creative names for some of them, namely custRequestDate ,
>> openDateTime, createdDate)  would not have been luxury (as
>> some may find this post ;o). IMHO, it happens that we find ourself in
>> such situations, not only with entities fields, and we should
>> try to avoid it. Like I said long before, the best API is nothing
>> without its documentation,. And in this respect we have still a
>> long way to go with OFBiz... OFBiz is great but it can be greater :o)
>> Thanks and sorry for the long, but I hope not complaining, post.
>> Jacques
>>> Ashish Vijaywargiya sent the following on 8/2/2008 1:18 AM:
>>>> Hello,
>>>> Can anybody of you tell me the purpose of the following two fields from
>>>> "CustRequest" entity ?
>>>>       <field name="openDateTime" type="date-time"></field>
>>>>       <field name="closedDateTime" type="date-time"></field>

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