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From Contegix Notifications <notificati...@contegix.com>
Subject Maintenance Window Notification
Date Fri, 09 Jan 2009 16:20:36 GMT
Dear Contegix Managed Customer:

This is a maintenance window notification regarding the monitoring and alerting 
of your server(s) managed by Contegix.

Description:
Contegix is current utilizing Hyperic HQ Enterprise 3.2.x as part of our 
comprehensive monitoring infrastructure.  This infrastructure is utilized to 
perform monitoring and alerting for all managed infrastructure, including server 
and services.  Beginning Monday, January 12, 2009, this infrastructure will 
begin an upgrade and transition process to the Hyperic HQ Enterprise 4.0 which 
was released in third quarter 2008.

Schedule:
Maintenance window will begin on Monday, January 12, 2009 at 09:00 CST
Maintenance window will end on Thursday, January 15, 2009 at 17:00 CST

Impact on Customer:
There will be minimal, if any, impact to customers and their respective 
infrastructures.  Please be assured that we will make every effort not to 
disrupt customer services.

In order to ensure accurate and continuous monitoring of customer servers and 
services, both Hyperic infrastructure will be running for the short-term period. 
  This requires Contegix engineers to install a second Hyperic HQ Agent on 
managed customer servers.  This will have nearly no impact on resources and, 
once the migration is complete, the older agent will be removed.  The new agent 
will reside in "/opt/hq" and will have a user of "hq-agent".  Please leave the 
files in this location and the running related process(es) unaltered to avoid 
disruption of monitoring.

Contegix engineers will need to alter and restart any software firewalls, such 
as shorewall/iptables, if in use on customer servers.  During the restart, a 
minimal delay in network connections may occur.

All necessary precautions are being taken to ensure there in no interruption of 
service as a result of the change.  Prior to the activation of the new Hyperic 
HQ agent, Contegix engineers will perform a complete analysis to assess risk of 
a disruption of service.  If upon thorough review of a server, specific 
customers will be directly contacted if there is any perceived risk.

If you currently have access to https://hyperic.contegix.com, there will be 
multiple disruptions to this site during the maintenance window.  This 
infrastructure will move into an archive mode and be available for a minimum of 
ninety (90) days at https://hyperic-archive.contegix.com.  Customer accounts 
will be migrated to the new system, to be located at 
https://monitor.contegix.com after the completion of the transition.

If you have any questions or concerns, please contact support@contegix.com.

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