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From Apache Wiki <wikidi...@apache.org>
Subject [Solr Wiki] Update of "MailingListModeratorInfo" by HossMan
Date Tue, 04 Sep 2012 18:39:43 GMT
Dear Wiki user,

You have subscribed to a wiki page or wiki category on "Solr Wiki" for change notification.

The "MailingListModeratorInfo" page has been changed by HossMan:
http://wiki.apache.org/solr/MailingListModeratorInfo

New page:
= Info For Moderators =

As a moderator, you'll have new commands available to you when dealing with the mailing list
-- in particular the ability to get the list of subscribers, and manually subscribe/unsubscribe
someone (but this should be used sparingly only when users have special circumstances and
you've thoroughly vetted that they are who they say they are).  If you send email to `listname-help@lucene...`
from your moderator address it will give you the details about the fun new commands.  

You will start recieving any messages sent to `listname-owner@lucene...` from users who need
assistance - reply back as best you can, always CC'ing `listname-owner@lucene...` so the other
moderators can chime in and help as needed.

The most common thing you'll ever have to deal with as a moderator is [[https://www.apache.org/dev/committers.html#mail-moderate|recieving
messages with "MODERATE" in the subject]].

The general rule of thumb is...

 1. if it's spam, ignore it - the default action is to treat anything that doesn't ever get
approved as spam.  Do ''NOT'' use the reject address for spam because the "reject" option
actually sends an email bounce confirming that the domain & email address are "real",
which is only likelye to encourage spammers.
 1. if it's someone trying to subscribe to the list, "reject" it, with a message in the rejection
body explaining how to subscribe.  It's usually a good idea to CC `listname-owner@lucene...`
on these rejections so that if the person is really confused and replies back with a question
it will go to the right place.
 1. if it's not spam, even if it seems like it's to the wrong list, use "Reply-To-All" to
both the "allow" and "approve" Addresses.  Doing both will ensure that if that user continues
to send email w/o subscribing we won't continously have to allow their messages; and even
if it's the wrong list, let it through and let the community point that out.

When in doubt, or if you have any questions, send email to your fellow moderators at `listname-owner@lucene...`
for discussion.

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