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From Apache Wiki <wikidi...@apache.org>
Subject [Solr Wiki] Update of "IRCChannels" by ShawnHeisey
Date Fri, 05 Sep 2014 14:01:10 GMT
Dear Wiki user,

You have subscribed to a wiki page or wiki category on "Solr Wiki" for change notification.

The "IRCChannels" page has been changed by ShawnHeisey:
https://wiki.apache.org/solr/IRCChannels?action=diff&rev1=8&rev2=9

Comment:
Added info about mailing list and tweaked the paragraph with third-party links.

- ## page was renamed from IRCChannel
  There are a few main things that should be known before joining the discussion on IRC. 
The links are down near the end of the page, but if you ignore this advice, your experience
may not go well:
  
   1. If you start with a greeting, or asking if anyone is there, chances are very good that
you'll be completely ignored.  You might interpret this as rudeness, but that is not the intent.
 Most of the residents of the channel are busy people, and may not even see your question
at all because they aren't actually looking at the IRC program on their computer.  It takes
time to respond to greetings or requests that have nothing to do with the technical nature
of the channel, so most of them simply won't respond.
   1. Once you DO ask a technical question that's relevant to the channel, it may literally
be '''hours''' before someone with the knowledge to respond will actually see your question.
 IRC has a reputation of being an instant method of communication, but that can only happen
if all parties are actually present and paying attention right at that moment.
   1. People who do not know the answer will usually ignore the question, and may even carry
on other conversations as if you never asked your question.  This will seem rude to an IRC
newcomer, but consider this:  Those people actually think it would be MORE rude if they were
to respond to a discussion where they cannot offer anything useful.
+  1. Sometimes the [[http://lucene.apache.org/solr/discussion.html|mailing list]] is a better
option than one of the IRC channels.  There's less chance of an instant response or interactive
discussion, but the audience is much much larger.  Many problems mentioned on the IRC channel
are referred to the mailing list.
  
- Also see this [[http://geoff.greer.fm/2012/05/19/programmer-irc-etiquette/|slightly larger
discussion]] about IRC etiquette.  That page links to ESR's [[http://www.catb.org/~esr/faqs/smart-questions.html|How
to Ask Questions the Smart Way]].  The IRC etiquette page says that ESR's book insults the
reader.  That's an accurate assessment, but if you read the whole thing (it's very long) it's
a perfect way to understand how open source communities function for users needing help. 
The community really does want to help everyone.
+ Also see this [[http://geoff.greer.fm/2012/05/19/programmer-irc-etiquette/|slightly larger
discussion]] about IRC etiquette.  That page links to [[http://en.wikipedia.org/wiki/Eric_S._Raymond|ESR]]'s
[[http://www.catb.org/~esr/faqs/smart-questions.html|How to Ask Questions the Smart Way]].
 The IRC etiquette page says that ESR's book insults the reader.  That's an accurate assessment,
but if you read the whole thing (it's very long) it's a perfect way to understand how open
source communities function for users needing help.  Most community members really do want
to help everyone.
  
  There are two primary IRC channels dedicated to Solr at [[http://freenode.net/irc_servers.shtml|freenode.net]].
 The channel names are links to a web-based IRC client, preloaded with the channel mentioned.
  

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