Return-Path: X-Original-To: archive-asf-public-internal@cust-asf2.ponee.io Delivered-To: archive-asf-public-internal@cust-asf2.ponee.io Received: from cust-asf.ponee.io (cust-asf.ponee.io [163.172.22.183]) by cust-asf2.ponee.io (Postfix) with ESMTP id EAC3E200D48 for ; Wed, 29 Nov 2017 23:51:10 +0100 (CET) Received: by cust-asf.ponee.io (Postfix) id E91F7160C04; Wed, 29 Nov 2017 22:51:10 +0000 (UTC) Delivered-To: archive-asf-public@cust-asf.ponee.io Received: from mail.apache.org (hermes.apache.org [140.211.11.3]) by cust-asf.ponee.io (Postfix) with SMTP id 1254E160C02 for ; Wed, 29 Nov 2017 23:51:09 +0100 (CET) Received: (qmail 83280 invoked by uid 500); 29 Nov 2017 22:51:09 -0000 Mailing-List: contact user-help@kudu.apache.org; run by ezmlm Precedence: bulk List-Help: List-Unsubscribe: List-Post: List-Id: Reply-To: user@kudu.apache.org Delivered-To: mailing list user@kudu.apache.org Received: (qmail 83270 invoked by uid 99); 29 Nov 2017 22:51:09 -0000 Received: from mail-relay.apache.org (HELO mail-relay.apache.org) (140.211.11.15) by apache.org (qpsmtpd/0.29) with ESMTP; Wed, 29 Nov 2017 22:51:09 +0000 Received: from mail-it0-f44.google.com (mail-it0-f44.google.com [209.85.214.44]) by mail-relay.apache.org (ASF Mail Server at mail-relay.apache.org) with ESMTPSA id 9A8901A008C for ; Wed, 29 Nov 2017 22:51:08 +0000 (UTC) Received: by mail-it0-f44.google.com with SMTP id u62so6051365ita.2 for ; Wed, 29 Nov 2017 14:51:07 -0800 (PST) X-Gm-Message-State: AJaThX5d8n3nbvFP0jJsgf7cvxy9P/bfqwBLty5+rWCKoP8GoS/Nw8Jo cfqygiwsNQD5QZV8VutlIzuk16UnqP7lxpBAGGw= X-Google-Smtp-Source: AGs4zMb15Iq8iox53snZmVJXoL3ld5y3cVdNDUqh5ZGdis2yq2p2ejixgcaAZUjwBOczZ1ZXIjdksEAJE7pMAvGnR1M= X-Received: by 10.36.31.212 with SMTP id d203mr564625itd.48.1511995867196; Wed, 29 Nov 2017 14:51:07 -0800 (PST) MIME-Version: 1.0 Received: by 10.2.61.148 with HTTP; Wed, 29 Nov 2017 14:50:26 -0800 (PST) In-Reply-To: References: From: Mike Percy Date: Wed, 29 Nov 2017 14:50:26 -0800 X-Gmail-Original-Message-ID: Message-ID: Subject: Re: Confused where to post user type questions To: user@kudu.apache.org Content-Type: multipart/alternative; boundary="001a1144606090f513055f26f866" archived-at: Wed, 29 Nov 2017 22:51:11 -0000 --001a1144606090f513055f26f866 Content-Type: text/plain; charset="UTF-8" Hi Boris, Here's my 2 cents. To some extent, chat vs email is a matter of personal preference and we try to support both. Personally I think Slack is nice for instant feedback when you can get it, but email lists are better for questions. Chat channels are a kind of stream-of-conversations and I often find that it's easy to miss someone's comment or question while I'm in the middle of a discussion or when it's been a busy day and there was a lot of activity while I was away. Email threads have subject lines that make them hard to miss, plus they are indexed by Google, which is helpful for others who have the same question in the future. My recommendation would be to use this email list as much as you're comfortable with, and I hope we can encourage more people to use it because of the previously-stated benefits as well as the ability to communicate with people who are not in your local time zone. Regarding the Cloudera forums, it's not something I'd recommend in an Apache context because we can't rely on it for Apache releases. Only Cloudera's software releases are supported there. We need to provide an avenue to support Apache software releases, so this email list ( user@kudu.apache.org) and Slack provide the basis for that. Hope that helps. Thank you for asking this question and please continue to raise any concerns with us when you're unable to get the help you need. Mike On Wed, Nov 29, 2017 at 9:19 AM, Andrew Wong wrote: > Hi Boris, > > Thanks for reaching out! Yeah, currently the most active place to ask > questions is the Kudu slack #kudu-general channel. Sometimes we talk about > dev stuff, but it is also a place user questions. Given its activity, > sometimes user questions fall through the cracks, although we try to avoid > this as much as possible. > > You raise a good point though: for a new user, it might seem like the > wrong place to ask questions if there are a bunch of dev conversations > going on. There have been discussions in the past to migrate those > discussions to a #kudu-dev or something similar. Would be interested in > seeing whether others think it's time to bring this to fruition. > > I should also point out that the Cloudera Community forums are also a nice > platform for Q&A. There's a board for Impala, where Kudu questions are > often asked, so feel free to ask questions there too! > > On Wed, Nov 29, 2017 at 7:03 AM, Boris Tyukin > wrote: > >> Hi folks, >> >> as a new user to Kudu, it is confusing what is the best venue to post >> user type questions about Kudu which is important for any thriving open >> source project. I have posted some questions on slack and got a feeling >> they were not welcome there as discussions on slack seem to be focused on >> development. I can see that slack group is very active though. >> >> the user group is not that active though with like 10 email threads this >> month. >> >> Can someone clarify this for us newcomers? >> >> We also have official channel for paying CDH customers but there are >> benefits to use informal ones :) >> >> Thanks for such an amazing product and everything you do! >> >> Boris >> > > > > -- > Andrew Wong > --001a1144606090f513055f26f866 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable
Hi Boris,
Here's my 2 cents. To some extent, chat = vs email is a matter of personal preference and we try to support both.

Personally I think Slack is nice for instant feedback= when you can get it, but email lists are better for questions. Chat channe= ls are a kind of stream-of-conversations and I often find that it's eas= y to miss someone's comment or question while I'm in the middle of = a discussion or when it's been a busy day and there was a lot of activi= ty while I was away.

Email threads have subject li= nes that make them hard to miss, plus they are indexed by Google, which is = helpful for others who have the same question in the future.=C2=A0My recomm= endation would be to use this email list as much as you're comfortable = with, and I hope we can encourage more people to use it because of the prev= iously-stated benefits as well as the ability to communicate with people wh= o are not in your local time zone.

Regarding the C= loudera forums, it's not something I'd recommend in an Apache conte= xt because we can't rely on it for Apache releases. Only Cloudera's= software releases are supported there. We need to provide an avenue to sup= port Apache software releases, so this email list (user@kudu.apache.org) and Slack provide the basis for t= hat.

Hope that helps. Thank you for asking this qu= estion and please continue to raise any concerns with us when you're un= able to get the help you need.

Mike

On Wed, Nov 29, 2017= at 9:19 AM, Andrew Wong <awong@cloudera.com> wrote:
Hi Boris,

T= hanks for reaching out! Yeah, currently the most active place to ask questi= ons is the Kudu slack #kudu-general channel. Sometimes we talk about dev st= uff, but it is also a place user questions. Given its activity, sometimes u= ser questions fall through the cracks, although we try to avoid this as muc= h as possible.

You raise a good point though: for = a new user, it might seem like the wrong place to ask questions if there ar= e a bunch of dev conversations going on. There have been discussions in the= past to migrate those discussions to a #kudu-dev or something similar. Wou= ld be interested in seeing whether others think it's time to bring this= to fruition.

I should also point out that the Clo= udera Community forums are also a nice platform for Q&A. There's a = board for Impala, where Kudu questions are often asked, so feel free to ask= questions there too!

On Wed, Nov 29, 2017 at 7:03 AM, Bor= is Tyukin <boris@boristyukin.com> wrote:
Hi folks,

as a new u= ser to Kudu, it is confusing what is the best venue to post user type quest= ions about Kudu which is important for any thriving open source project. I = have posted some questions on slack and got a feeling they were not welcome= there as discussions on slack seem to be focused on development. I can see= that slack group is very active though.

the user = group is not that active though with like 10 email threads this month.

Can someone clarify this for us newcomers?
<= br>
We also have official channel for paying CDH customers but th= ere are benefits to use informal ones :)

Thanks fo= r such an amazing product and everything you do!

Boris



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Andrew Wong

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