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From Boris Tyukin <bo...@boristyukin.com>
Subject Re: Confused where to post user type questions
Date Thu, 30 Nov 2017 01:24:40 GMT
totally makes sense to me. thanks Mike and Andrew.

Mike, on a side note, I was just listening to a drill to detail and roaring
elephant podcasts featuring you :) you did a really great job explaining
Kudu's role in Big Data ecosystem, I enjoyed both episodes and they were
one year apart I think so it was interesting to see how Kudu had been
evolving over the past year.


On Wed, Nov 29, 2017 at 5:50 PM, Mike Percy <mpercy@apache.org> wrote:

> Hi Boris,
> Here's my 2 cents. To some extent, chat vs email is a matter of personal
> preference and we try to support both.
> Personally I think Slack is nice for instant feedback when you can get it,
> but email lists are better for questions. Chat channels are a kind of
> stream-of-conversations and I often find that it's easy to miss someone's
> comment or question while I'm in the middle of a discussion or when it's
> been a busy day and there was a lot of activity while I was away.
> Email threads have subject lines that make them hard to miss, plus they
> are indexed by Google, which is helpful for others who have the same
> question in the future. My recommendation would be to use this email list
> as much as you're comfortable with, and I hope we can encourage more people
> to use it because of the previously-stated benefits as well as the ability
> to communicate with people who are not in your local time zone.
> Regarding the Cloudera forums, it's not something I'd recommend in an
> Apache context because we can't rely on it for Apache releases. Only
> Cloudera's software releases are supported there. We need to provide an
> avenue to support Apache software releases, so this email list (
> user@kudu.apache.org) and Slack provide the basis for that.
> Hope that helps. Thank you for asking this question and please continue to
> raise any concerns with us when you're unable to get the help you need.
> Mike
> On Wed, Nov 29, 2017 at 9:19 AM, Andrew Wong <awong@cloudera.com> wrote:
>> Hi Boris,
>> Thanks for reaching out! Yeah, currently the most active place to ask
>> questions is the Kudu slack #kudu-general channel. Sometimes we talk about
>> dev stuff, but it is also a place user questions. Given its activity,
>> sometimes user questions fall through the cracks, although we try to avoid
>> this as much as possible.
>> You raise a good point though: for a new user, it might seem like the
>> wrong place to ask questions if there are a bunch of dev conversations
>> going on. There have been discussions in the past to migrate those
>> discussions to a #kudu-dev or something similar. Would be interested in
>> seeing whether others think it's time to bring this to fruition.
>> I should also point out that the Cloudera Community forums are also a
>> nice platform for Q&A. There's a board for Impala, where Kudu questions are
>> often asked, so feel free to ask questions there too!
>> On Wed, Nov 29, 2017 at 7:03 AM, Boris Tyukin <boris@boristyukin.com>
>> wrote:
>>> Hi folks,
>>> as a new user to Kudu, it is confusing what is the best venue to post
>>> user type questions about Kudu which is important for any thriving open
>>> source project. I have posted some questions on slack and got a feeling
>>> they were not welcome there as discussions on slack seem to be focused on
>>> development. I can see that slack group is very active though.
>>> the user group is not that active though with like 10 email threads this
>>> month.
>>> Can someone clarify this for us newcomers?
>>> We also have official channel for paying CDH customers but there are
>>> benefits to use informal ones :)
>>> Thanks for such an amazing product and everything you do!
>>> Boris
>> --
>> Andrew Wong

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